Technical Advisor

Inspire Resourcing Ltd; Belper CP; On-site; GBP 100,000 - 125,000; Full time

Job summary

A global company in Belper is seeking a candidate for a Service Technical department role focused on providing exceptional technical advice to external Engineers. Ideal candidates will have a GCSE in English, a passion for customer service, and strong problem-solving skills. Applicants should be literate in Microsoft applications and possess excellent communication abilities, showing aptitude and confidence in their technical advice. This position is a fantastic opportunity for those looking to develop in a supportive environment.

Qualifications

• GCSE Grade 4 or above or an equivalent qualification in English is essential.
• Passion for customer service and exceeding customer expectations.
• Good problem-solving aptitude to diagnose faults accurately.

Responsibilities

• Work as part of the Service Technical department providing technical advice.
• Interpret and explain technical information and instructions.
• Understand customer requirements and provide advice clearly and diplomatically.

Skills

Customer service passion

Problem-solving aptitude

Communication skills

Technical advice

Computer literate

Education

GCSE Grade 4 or above in English

Tools

Microsoft applications

Salesforce

Job description

Inspire Resourcing are thrilled to be recruiting for a global company within their office in Belper. Our client is a market leader, offers career progression in fast paced business with a family friendly environment.

Duties Include:

• You will be working as part of the Service Technical department providing technical advice to external Engineers
• You will use your skills to interpret and explain technical information and instructions.
• You will understand customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy.
• You will be confident giving technical advice and will give our customer world class customer service.
• You will be target driven and your performance will be measured on achieving KPIs.

What we're looking for:

• GCSE Grade 4 or above or an equivalent qualification in English is essential for all applicants.
• You have a passion for customer service and pride yourself on exceeding the expectations of our customers.
• You have a good problem-solving aptitude which enables you to diagnose possible faults with accuracy.
• You are computer literate, having previous experience using all Microsoft applications and you have a good understanding of Salesforce.
• You have excellent communication skills and will enjoy working as part of a team.
• We would love you to have an existing knowledge of our pr...