Technical Account Manager

Spinnaker Support; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global software support firm in the UK is seeking a Technical Account Manager (TAM) with a strong Oracle background. The TAM will serve as a trusted advisor for existing customers, ensuring satisfaction and successful delivery of services. This role requires expertise in enterprise software environments and focuses on customer relationships and operational excellence. Responsibilities include developing client strategies and providing technical guidance. Strong communication skills and at least 7 years in technical account management are essential.

Qualifications

• 7+ years of experience in Technical Account Management focused on Enterprise Software Support.
• Deep technical expertise in Oracle enterprise software ecosystems.
• Strong understanding of enterprise architecture and managed service models.

Responsibilities

• Develop understanding of customer’s business objectives and advocate for outcomes.
• Guide customers through best practices for application strategy and optimization.
• Monitor customer conversations to identify trends and opportunities for improvement.

Skills

Oracle technical expertise

Enterprise architecture

Communication skills

Relationship management

Job description

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third‑party software support services for Oracle, SAP, JD Edwards and VMware.

We have an immediate opening for a Technical Account Manager (TAM), with a strong oracle technical background, to join our team in the UK. The TAM will serve as a trusted technical advisor and key liaison for Spinnaker Support’s existing customers, ensuring successful delivery, satisfaction, and expansion of our services relationships. This customer‑facing role requires a broad understanding of enterprise software environments, including Oracle, SAP, VMware, operating systems, Open Source, and related ecosystems. The TAM bridges technical expertise with relationship management to ensure our customers realize the full value of Spinnaker’s service offerings. The position works closely with Customer Success, Regional CTOs, Service Delivery, Global Solutions Consulting, Product Management and Sales to maintain exceptional customer experiences, proactively manage technical performance, and identify opportunities for growth and optimization.

The role focuses on technical advisory and roadmap , relationship management, and operational excellence across Spinnaker’s global customer base.

Responsibilities

Customer Relationship Management

• Develop a deep understanding of customer’s business objectives, technical architecture, and operational processes and advocate for the customer outcomes.
• Act as technical advocate for assigned customers, ensuring alignment between customer objectives and Spinnaker’s service capabilities.
• Build and maintain trusted relationships with customer IT and business leaders, providing clear guidance on enterprise application strategy, risk, and optimization.
• Partner with Customer Success Managers and Service Delivery Managers and lead regular technical review meetings, status updates, and business reviews with British Telecom stakeholders to deliver value‑driven business reviews and roadmap discussions.
• Proactively monitor customer conversations to identify trends, risks, and opportunities for improvement.
• Step in when needed to work with the Service Delivery Manager and Customer Success Manager on any escalated technical issues.

Technical Advisory and Support Alignment

• Provide expert insight into enterprise application architectures, support lifecycles, integration, and infrastructure across Oracle, SAP, VMware, operating systems, Open Source, and related ecosystems.
• Translate complex technical details into business‑focused insights and recommendations.
• Guide customers through best practices for patching alternatives, security posture, and modernization within the third‑party support framework.
• Speak to industry trends and best practices and how they can be related to existing Spinnaker Support customers.

Value Realization and Expansion Enablement

• In partnership with the go to market team, ensure that customers are realizing value from our services which will contribution to growth and higher retention rates.
• Work with Customer Success and Sales to identify opportunities for upsell and cross‑sell within existing accounts.
• Demonstrate quantifiable value through performance metrics, risk reduction, and cost savings.
• Contribute to strategic account planning by providing technical insights that inform long‑term growth and customer outcomes. Support renewal conversations with data‑driven evidence of service impact and customer success.

Cross‑Functional Collaboration

• Partner with the regional CTO and Global Solutions Consulting to ensure smooth transitions from presales to ongoing customer engagement.
• Collaborate with Product Management and Service Delivery to communicate customer feedback and influence roadmap direction.
• Contribute to marketing and thought leadership initiatives by developing customer success stories, case studies, blogs, white papers, and technical insights that highlight Spinnaker’s differentiated approach.
• Engage with internal teams to refine delivery processes, improve documentation, and enhance overall customer experience.

Reporting and Communication

• Maintain accurate documentation of account activities, service performance, and technical discussions.
• Provide regular internal updates on customer health, service risks, and opportunities.
• Support Customer Success leadership in forecasting, retention metrics, and executive reporting.
• Serve as an internal advocate for customer needs across functional teams.

Qualifications

• 7+ years of experience in Technical Account Management with a focus on Enterprise Software Support and/or Managed Services.
• Deep Oracle enterprise software ecosystems technical expertise (ERP, middleware, and database technologies).
• Strong understanding of enterprise architecture, system integrations, and managed service models.
• Proven ability to manage multiple complex accounts with global stakeholders at senior levels.
• Excellent communication skills with the ability to engage both technical and executive audiences.

Key Attributes

• Customer‑obsessed with a proactive, consultative mindset which aligns with the Spinnaker Support values and culture.
• Technically fluent, commercially aware, and outcome oriented.
• Skilled at building trusted relationships at all organizational levels.
• Comfortable operating in a fast‑paced, global environment.
• Naturally collaborative, curious, and committed to continuous improvement.

Thank you for allowing us to keep your application information in our recruiting system, Greenhouse. This allows us to put you forward for this role and/or other roles that may come available. Please see below for our GDPR notification. When you apply to a job on this site, the personal data contained in your application will be collected by Spinnaker Support, LLC (“Controller”), which is located at 5445 DTC ParkwaySuite 850Greenwood Village, CO 80111 and can be contacted by emailing [e-mail]. Controller’s data protection officer is Mollie Nycum‑Duvnjak, who can be contacted at [e-mail]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. You can obtain a copy of the standard contractual clauses by contacting us at [e-mail]. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. Select…