Technical Account Manager

Michael Page (UK); Birmingham; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A technology and telecoms company in Birmingham is seeking a Technical Account Manager to serve as the primary technical contact for clients. The role involves collaborating with internal teams, resolving issues, and ensuring customer satisfaction. Ideal candidates will have a strong technical background, excellent customer service skills, and experience with IaaS, SaaS, and MS Azure. Competitive salary of £40,000-£45,000 plus benefits.

Benefits

Performance-based bonus

Opportunities for career progression

Generous holiday allowance

Qualifications

• Background in a technical or sales role for an MSP or VAR.
• Proven ability to manage multiple client accounts.
• Strong problem-solving and communication skills.

Responsibilities

• Act as primary technical contact for assigned clients.
• Collaborate with teams to deliver tailored solutions.
• Resolve technical issues promptly.

Skills

Technical understanding of IaaS, SaaS, BaaS

Excellent customer service

Problem-solving skills

Strong communication skills

Collaboration with cross-functional teams

Tools

MS Azure

Job description

• AWARD-WINNING CLOUD SERVICES BUSINESS
• CENTRALLY LOCATED WITH HYBRID WORKING

About Our Client

This organisation is a well-established company within the technology and telecoms sector, known for its commitment to innovation and customer satisfaction. As a mid-sized business, it offers a collaborative environment where employees can make a tangible impact.

Job Description

• Act as the primary technical point of contact for assigned clients, ensuring their needs are met efficiently.
• Collaborate with sales and technical teams to deliver tailored solutions for customers.
• Provide technical guidance and support during the onboarding process for new clients.
• Regularly review customer systems to identify potential improvements or upgrades.
• Resolve technical issues promptly, ensuring minimal disruption to the client's operations.
• Prepare and deliver technical presentations and reports to both internal and external stakeholders.
• Maintain a strong understanding of the company's product and service offerings to ensure accurate client advice.
• Build and nurture long-term relationships with key clients to drive customer satisfaction and retention.

The Successful Applicant

A successful Technical Account Manager should have:

• A background in a technical or sales role within for an MSP or VAR and strong understanding of IaaS, SaaS, BaaS alongside MS Azure
• Proven ability to manage multiple client accounts and deliver high levels of customer service.
• Excellent problem-solving skills and a proactive approach to resolving technical challenges.
• Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Experience working collaboratively with cross-functional teams.

What's on Offer

• A competitive salary of £40000-£45000, plus performance-based bonus.
• Opportunities for career progression within the technology and telecoms industry.
• Generous holiday allowance to support work-life balance.
• A permanent role based in Birmingham, with a supportive and collaborative work environment.

If you are looking for a challenging yet rewarding opportunity as a Technical Account Manager, we encourage you to apply today.