Technical Account Manager

Xact Placements Limited; Aldershot; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Technical Account Manager based near Aldershot. This role involves providing exceptional customer service, engaging with clients to build strong relationships, and conducting quarterly audits of client networks. Successful candidates will have experience in a similar role and possess strong communication skills alongside a technical understanding of IT systems. The position offers a salary range of £30,000 to £35,000 per annum.

Qualifications

• Experience within a similar position.
• Extremely personable with solid communication skills.
• Desire to achieve customer satisfaction.

Responsibilities

• Provide high level of customer service to users with varying IT knowledge.
• Build strong relationships with customers in person and remotely.
• Quarterly auditing of client networks and infrastructure.

Skills

Customer service

Communication skills

Technical understanding of computer systems

Job description

Are you looking for a new exciting opportunity working as a Technical Account Manager to be based near Aldershot, Hampshire?

This role is focused on building and maintaining strong client relationships.

Main Duties of the Role

• Provide a high level of customer service to a wide range of users, with varying IT knowledge
• Build strong relationships with customers both in person and remotely
• Quarterly auditing of client networks and infrastructure on-site and remotely
• Onboard new clients following best practises
• Create and maintain documentation of client networks, systems, applications and infrastructure

Your Skills and Experience

• Experience within a similar position
• You will be extremely personable with solid communication skills both written and verbal
• Desire to achieve customer satisfaction
• A good technical understanding of computer systems

Salary

• £30,000-£35,000 per annum