Tech Hub Analyst KFC RSC

KFC UK & I - Technology; Woking; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading fast-food brand in Woking seeks a 3rd line support analyst to provide world-class support to over 1000 restaurants. The role involves technical support, stakeholder collaboration, and development of digital solutions. Candidates should have support desk experience, strong communication skills, and a passion for technology. The position offers hybrid working arrangements and various employee benefits, including health support and a bonus scheme.

Benefits

Hybrid working from Woking

Up to 11% company pension contributions

25 days' holiday plus bank holidays

Private healthcare and Digital GP access

25% off meals

Qualifications

• Experience in a support desk environment.
• Ability to manage multiple stakeholders effectively.
• Desired experience in IT engineering or networking.

Responsibilities

• Provide 3rd level technical support to all KFC restaurants.
• Collaborate with the technology team and external partners.
• Support with the development and administration of kiosks and online solutions.

Skills

Technical support experience

Communication skills

Stakeholder management

Passion for technology

Tools

Microsoft Office Suite

Job description

WelcometoKFC.Homeoftherealones.

Weselltheworld’sbestchicken.Seriously.Andwe’vedoneitsince1939,whentheideaofcrispy,originalrecipechickentookKentuckybystorm.Now,we’reproudtoserve1000+communitiesacrosstheUKandIreland,bringingthegrit,prideandiconicreputationthatwestartedwith,allthoseyearsago.

AcrosstheRestaurantSupportCentre(RSC),wecometoworktobeourselves,andtomakesomethingofourselves.Wewanttoseeourpotentialgothatlittlebitfurther,aspartofoneoftheworld’smosticonicbrands.

What’sthegig?Well,yousupportourrestaurants—andwe’llsupportyoueverystepoftheway.Simple.Ourdoorsareopen—andtheycantakeyouanywhere.

Allweaskisthatyoubeyou.Becausethatmakesus,us.Soundgood?Great.Let’sfindoutaboutthatjob.

THETEAM

OurTechteamisa60+strongteamofcuriousminds,buildingthedigitalexperiencesthatpowerKFC–fromapptokiosk,deliverytocheckout.Weworkcross-functionally,movefast,andstayfocusedonwhatmatters:creatingsmartsolutionsthatmakethingsbetterforourcustomersandourteams.

Abouttherole

AnexcitingopportunityhasarisenwithinourTechnologydepartment.Wearelookingtorecruitathirdlinesupportanalystwhowillberesponsibleforprovidingworldclasssupport,development&customerserviceto1000+KFCstores.

Thenatureofthedutiesmayvarydependingonthesuccessfulapplicant’sbackgroundandwillfallbetweenSupportandDevelopment:

• Provide3rdleveltechnicalsupporttoallKFC1000+restaurantsintheUKandROIbyworkingwithstoreemployeestoresolvetechnical,trainingorsystemsissues
• SupportothermembersoftheTechnologyteamregardingallrestaurantsystemsanddevices,includingPOSs,BackofHousePCs&Laptopsincludingsystemstomanagecash,stock,packscreens,securityandreporting
• Resolveissuesastheyoccurwhilepro-activelyinvestigatinganddocumentinglonger-termsolutionstoresolverepeatissues
• SupportingTechprojectsthroughthedevelopment&implementation
• Analysingstatisticaldatatofindsolutionstorepeatingissues.DocumentingandsharingnewprocedureswithothermembersoftheTechnologyteam
• Workingcloselywithourthird-partysupportpartners,suchasFujitsu
• Development,supportandadministrationofkiosks,delivery&onlineorderingsolutions
• Testingandapprovalforanydevelopmentchangesrelatingtotheabove
• Collaborationonthesupportofnewtechnologyandprocessesintorestaurants
• CrossfunctionallycollaborationwithOps,Marketing,BI,RestaurantTech,FinanceandDigitalTeams
• Weekendoncallsupport(1dayapproxevery3weeks)

Whatwelovefromyou:

• Aprovenpassionfortechnology&thedigitalfuturewithawillingnesstolearnnewTechskills.
• Supportdeskexperience
• Demonstratetheabilitytomanagemultiplestakeholders
• TechnicalabilityonITengineeringornetworkingexperiencedesired
• Abilitytosetupandmaintainautomateddataprocesses
• Microsoftofficesuiteexperience

AboutYou:

• Flexibleapproachtowork
• Strongandconfidentverbal&writtencommunicationskills
• Excellentcustomerfacingskills&theabilitytomanageuserexpectations
• Excellentcustomerserviceskills
• Qualityandaccuracyattheheartofeverythingthatyoudo

What’sinitforyou:

Weofferbenefitsthatmakeyourlifethatlittlebiteasier—becauseweknowthejuggleisreal.

Fromflexible,hybridworkingto Fri-YayearlyfinishesandLiveWellDays,we’vecreatedapackagethatsupportstherealyou,inandoutofwork.

You’llget:

?HybridworkingfromourWokingRSC(just24minsfromLondon)

?Upto11%companypensioncontributions

?Fri-Yayfinishesat1pmeveryFriday

?25days’holiday(plusbankhols)

?5LiveWellDaysayear,justforyou

?Bonusschemelinkedtocompany&personalperformance

?Privatehealthcare,DigitalGPaccess&mentalhealthcoaching

?Enhancedparentalleaveandflexiblereturnoptions

?Studysupport,incomeprotection,lifecover&more

?Andyes—25%offthechicken

Becauserealonesdeserverealrewards.

THEROADTOBECOMINGAREALONE...

1. Apply(Goon...doit)–sendusyourCVandansweracoupleofappquestions.
2. IntrocallwithourTalentTeam
3. VirtualcallwithHiringManager
4. VirtualcallwiththeSeniorManager

Ready?

Wehopeso,ifyou’rereadytobepartofourcommunity,now’sthetimetoapply.

Beware of fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.

Compensation: Competitive salary