Tech Bar Consultant - MUST HAVE ACTIVE SC CLEARANCE

Skillsbay Limited; Camden Town; On-site; GBP 30,000 - 45,000; Full time

Job summary

A technology support company is seeking an experienced 2nd Line Tech Bar Engineer to provide support across various platforms. The role requires a strong knowledge of macOS and Microsoft 365, along with excellent customer service skills. Candidates should have 2-5 years of experience and hold active SC clearance. Flexibility to adapt in a fast-paced environment is key in this position.

Qualifications

• 2-5 years' experience in a technical support role.
• Strong knowledge of macOS, Windows, and mobile devices.
• Experience with ITIL-aligned service desk/ticketing systems.

Responsibilities

• Provide 2nd line support across macOS, Windows, iOS, and Android.
• Troubleshoot escalated incidents and requests.
• Support Microsoft 365 and identity management services.

Skills

2-5 years' experience in 2nd line/Tech Bar support

Strong macOS knowledge

Microsoft 365 administration

Excellent troubleshooting skills

Customer service skills

Education

ITIL Foundation

Microsoft 365 or Apple certifications

Tools

AD/Azure AD

Intune

Workspace ONE

Okta

Zscaler

Job description

Overview

MUST HOLD ACTIVE SC CLEARANCE We're looking for an experienced 2nd Line Tech Bar Engineer to deliver face-to-face and remote support in a fast-paced environment. You'll act as the escalation point for technical issues, ensuring timely resolution and excellent customer service.

Responsibilities

• Provide 2nd line support across macOS, Windows, iOS, and Android
• Troubleshoot escalated incidents and requests, ensuring SLA targets are met
• Support Microsoft 365, AD/Azure AD, and identity/access management
• Configure and support hardware, software, and security tools
• Assist with onboarding, device provisioning, and user training
• Collaborate with wider technical teams and escalate where necessary
• Maintain knowledge base articles and contribute to service improvements

What you\'ll bring

• 2-5 years\' experience in 2nd line/Tech Bar support
• Strong macOS knowledge, plus Windows and mobile device support
• Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
• Experience with ITIL-aligned service desk/ticketing systems
• Excellent troubleshooting and customer service skills

Desirable qualifications

• ITIL Foundation, Microsoft 365 or Apple certifications
• Experience with Intune, Workspace ONE, Okta, Zscaler
• Exposure to ISO 27001/9001 environments and VIP support
• Current SC clearance (transferable)