Team Secretary / Administrator

Herefordshire and Worcestershire Health and Care NHS Trust; West Midlands Combined Authority; On-site; GBP 24,000 - 27,000; Part time

Job summary

A regional healthcare service in England is seeking a Peripatetic Administrator to provide vital administrative support. This part-time role (15 hours/week) involves general office duties, patient interactions, and requires flexibility to work at various locations. Ideal candidates should have significant administrative experience, the ability to maintain confidentiality, and a strong educational background in Business or Administration.

Qualifications

• Minimum 2 years recent Administrative/Secretarial experience.
• Ability to deal with confidential information.

Responsibilities

• Provide efficient secretarial and administrative service to the team.
• Undertake general office duties such as filing and record keeping.
• Handle face to face and telephone enquiries from patients.

Skills

Ability to use own initiative

Excellent communication skills

Computer literate with Microsoft Office

Ability to prioritise workload

Education

Educated to academic Level 3 in Business/Administration

Educated to academic Level 2 with NHS experience

Job description

Overview

The Primary Care and Community Mental Health Service provide high quality, specialist community services to working age adults with mental health difficulties. An exciting opportunity has arisen for a motivated and enthusiastic individual to work as a Peripatetic Administrator within our services. As the Peripatetic Administrator you will play a pivotal role in supporting the teams to create a positive and seamless experience for our patients. The post holder should contribute to working in a team environment and be flexible to work across services as and when the need arises and in accordance with demands on the services. The successful post holder should have a proactive and friendly attitude and be able to demonstrate substantial administrative experience and have the ability to meet the main duties of the role. You must be able to work under your own initiative, possess excellent organisational skills and be experienced in dealing with confidential information. You will need to be flexible and mobile as there may be a requirement to work at alternative bases within the county. This is a part time role working 15 hours per week. Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Responsibilities

As part of our team, your main duty will be to provide an efficient secretarial and administrative service to the team. You will undertake general office duties such as typing, filing, data uploading, record keeping, scanning/photocopying, making appointments, minute taking and incoming/outgoing mail. You will be dealing with both face to face and telephone enquiries from patients and internal/external agencies and will be required to accurately record information on patients medical records whilst maintaining confidentiality.

Job Details

Employer: Herefordshire and Worcestershire Health and Care NHS Trust

Job locations: HMG Neighbourhood Mental Health Team, 178 Widemarsh Street, Hereford, HR4 9HN

Job title: Peripatetic Administrator (Band 3) – Part-time

Dates / Pay: Date posted 16 September 2025; Band 3; Salary £24,937 to £26,598 per year pro rata; Permanent

Working pattern: Part-time (15 hours per week)

Reference: C9798-1665

Person Specification

Qualifications Essential

• Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/Administration related subject or educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience; expected to undertake the relevant level 3 qualification on appointment to post
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Knowledge Essential

• Knowledge of office procedures
• Computer literate with a good working knowledge of Microsoft Office (Outlook, Word, Excel)

Skills & Abilities Essential

• Ability to use own initiative
• Ability to prioritise workload and work effectively and efficiently unsupervised
• Excellent communication skills and ability to liaise with patients and colleagues at different levels
• Ability to be polite but firm when dealing with difficult, impatient or upset people

Additional Criteria Essential

• Ability to meet the travel requirements of the role
• You understand that we will not provide sponsorship to work for this role

Experience Essential

• Recent, relevant Administrative/Secretarial experience (minimum 2 years)

Desirable

• Previous relevant NHS experience

Other Information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a disclosure check will be required.

We will support you to thrive; offer flexible working options, promote diversity and encourage applications from people of all backgrounds, cultures, and ethnicities. We will not sponsor work visas for this role.