Overview
Team Member
Responsibilities
- Presents a neat, clean appearance, in company uniform
- Greets each customer they encounter with a smile and a word of welcome or departure
- Maintains a clean and safe environment for customers
- Serves customers according to all company procedures and standards
Cooperation with peers
- Demonstrates a positive and enthusiastic attitude with co-workers
- Helps new employees through training and orientation
- Demonstrates patience and understanding when training others
- Keeps other employees informed about what he/she is doing
Attendance – is personally reliable
- Understand posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks
- Provides appropriate notice when unable to be at work
- Provides written notice for being late or absent as required
- Understand and uses approved time keeping system
Cooperation with Management – is open and receptive to requests, demonstrates flexibility and dependability
- Demonstrates a positive and enthusiastic attitude with management
- Adjusts positively to requests for change from managersAccepts procedural changes positively and without loss of effectiveness
- Alerts management to station needs
- Anticipates problems and brings them to management’s attention
- Follows through with all commitments made
Initiative and Energy – takes action without being told, goes beyond what is simply required, maintains a high activity level
- Helps others when needed without being asked
- Demonstrates a sense of urgency on the job, especially when it relates to pleasing the customer
- Is effective working on more than one task at a time
- Finishes tasks completely once begun
- Suggests ideas for solving problems, improving procedures, etc.
Qualifications
…