Team Member

itsu; Greater London; On-site; GBP 14,000 - 15,000; Full time

Job summary

A leading Asian-inspired food service brand is seeking team members in Greater London. The role includes food preparation, ensuring high-quality standards, and providing excellent customer service. No prior experience is necessary as comprehensive training is provided. Employees enjoy benefits such as paid breaks, a healthy daily lunch, career progression opportunities, and discounts at major retailers. Join a diverse team committed to sustainability and personal growth.

Benefits

Paid breaks

Healthy lunch provided

28 days paid holidays

Career progression up to £14.75

Free online GP and mental health support

Discounts at major retailers

Social and sports events

Qualifications

• No experience needed, hands-on training provided.
• Skill development through in-store experience and digital learning.
• Confidence in preparing food and providing customer service.

Responsibilities

• Cut fresh fish and prepare ingredients.
• Roll maki and create itsu dishes.
• Cook with precision and maintain food quality standards.
• Deliver excellent customer service.

Job description

Overview

We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK and Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating. In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally. With its best-in-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

Responsibilities

• Cutting fresh fish and preparing ingredients
• Rolling maki and creating our famous itsu dishes
• Cooking with care and precision
• Maintaining the highest standards of food quality and safety
• Delivering excellent customer service with a smile

Training and Development

No experience? No problem! We’ll teach you everything you need to know. Your training will be a mix of hands-on learning in-store, supported by your team and managers, and digital learning through our app and Academy courses. This will give you the confidence and skills to shine. We pay our bonus after your initial training!

What We Offer

• Pay every Thursday; early wage access via Wagestream if needed.
• Your breaks are paid, and your healthy lunch is on us every day.
• Invite your family and friends over for a 50% discount in every itsu shop.
• 28 days of paid holidays.
• Career progression opportunities; quickly earn up to £14.00 as a 'Team Member Pro' (including hourly bonus) or £14.75 (including hourly bonus) + quarterly bonus as a Team Leader (with guaranteed full-time hours).
• We pay for illness with income protection.
• Free online GP and 24/7 mental health support; managers trained in Mental Health First Aid.
• Discounts at major retailers and gym memberships.
• One-of-a-kind social, family and sport events.

Our Qualities

We are passionate about sustainability and diversity. We look for people who embody the following four itsu qualities:

• I take pride [in what I do]
• I care [for people]
• I want to grow [myself & others]
• I build trust [around me]

About itsu

No matter what you do at itsu, it’s important to us that everyone has access to the same opportunities. We are a truly diverse team, from all walks of life, and you’ll always be encouraged to be your true self. We are committed to sustainability and continuous improvement.