Team Member

The Marlborough Head Pub; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A lively pub in Westminster is seeking an Experienced Front of House Team Member to deliver outstanding guest experiences. You'll welcome guests warmly, take orders with a smile, and ensure a seamless journey. This role is perfect for those who thrive in fast-paced environments and are eager to grow within a vibrant, award-winning company. Enjoy competitive pay, training opportunities, discounts, and a friendly atmosphere. Bring your energy and can-do attitude to our dynamic team!

Benefits

Competitive rate per hour

Career advancement pathways

Discounts across pubs and restaurants

Complimentary meals during shifts

Employee Assistance Programme

Referral scheme with rewards

Access to wages anytime

Happy birthday day off

Cycle to work scheme

Qualifications

• Passionate about hospitality and delivering exceptional guest experiences.
• Quick learner with a big personality, ready to engage with guests.
• Eager to grow and develop within an authentic and inclusive team.

Responsibilities

• Welcome and take orders from guests with a warm demeanor.
• Anticipate needs and ensure a smooth guest journey.
• Collaborate with the team to reflect the brand in every interaction.

Skills

Outstanding, guest-first service

Ability to thrive in a high-energy environment

Communication skills

Initiative

Job description

We’re on the hunt for an Experienced Front of House Team Member to join our lively crew.

Can you own the floor & Bar, wow our guests, and deliver service that sparkles? If hospitality is your jam, you communicate with flair, and you thrive in a fast-paced environment, we want to hear from you!

You Are:

• Passionate about delivering outstanding, guest-first service
• A quick learner who takes initiative and brings big personality (we’re proud to be part of the community, authentic, and celebrate individuality)
• Thriving in a high-energy venue with a fun-loving, supportive team
• Keen to grow and develop within a fantastic, award-winning company
• Ready to level up and build your career in a rapidly expanding, versatile business

What You’ll Do:

• Welcome guests with warmth, take orders with a smile, and ensure a smooth, memorable guest journey
• Anticipate needs, deliver polished service, and leave guests feeling special
• Stay cool and positive in a busy, high-energy environment
• Collaborate with the team to reflect our brand in every interaction
• Embrace learning and take on new responsibilities as you progress

What's in it for me:

• Competitive rate per hour + tronc - Cha-ching!!
• Work for a Times Top 100 Companies to Work For
• Clear pathways for training and career advancement—your growth matters!
• Discounts across all our pubs, bars, and restaurants—treat yourself!
• Work with the freshest seasonal produce—bring those flavours to life!
• Company and team trips, regular socials and incentives—let’s explore!
• Experience a lively, family-oriented atmosphere—where fun meets food!
• Complimentary meals during your shift—because who doesn’t love a good bite?
• Employee Assistance Programme (EAP) for your wellbeing—your happiness counts!
• Fantastic referral scheme with rewards of up to £1000—bring your friends!
• Access to your wages anytime through Stream—because life happens!
• Celebrate your birthday with a day off on us—party time!
• Cycle to work scheme for a greener commute—let’s pedal towards a better planet!

If you’re ready to bring energy, warmth, and a can‑do attitude to our floor, apply now. Tell us what you’d bring to our team and why you’re excited about growing with a fast-moving, award-winning company. https://www.urbanpubsandbars.com/