Team Member

KFC Chichester; Chichester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A popular fast-food chain is seeking a Guest Experience Lead to enhance customer service at their Chichester location. The role involves greeting guests, answering questions, and assisting with digital orders to ensure a smooth experience. Ideal candidates should possess strong communication skills, problem-solving abilities, and comfort with technology. Benefits include a pay rate of up to £12.21, free food during shifts, and a 25% staff discount.

Benefits

Up to £12.21 pay rate

Free food and drink on shift

25% staff discount

Qualifications

• Great communication skills; friendly, clear, and confident with everyone.
• Ability to think on your feet during busy times.
• Comfortable with digital ordering and showing guests how it works.

Responsibilities

• Greet every guest with good energy and a real smile.
• Answer questions about the menu and help guests choose.
• Assist guests in using digital kiosks or the app.
• Monitor crowd to reduce wait times.
• Handle complaints calmly and efficiently.

Skills

Communication skills

Problem-solving

Tech savvy

Job description

GUEST EXPERIENCE LEAD

WELCOME TO KFC. HOME OF THE REAL ONES.

We sell the worlds best chicken. Weve done it for along old time since 1939 when the idea of finger lickin good chicken popped into our Colonels head. Now weproudly serve 1000 communities across the UK and Ireland bringing the gritpride and iconic reputation that started in Kentucky all those years ago.

People who are original. Individual. Fresh. We come to work to beourselves and to make something of ourselves. We bring the graft and thelaughs every day building our own community as we serve our original recipechicken to the ones were in.

In our placeambition grows. Careers build. Potential goes further. Our doors are open andthey can take you anywhere.

If you join our team we only ask one you be you.

Because that makes us us.

Sounds good more about the job.

ABOUT THE ROLE

Youll be thefriendly face that makes guests feel instantly welcomeanswering questionskeeping things running smoothly and helping folks with digital orders sonothing slows them down. Youll also spot and solve problems on the flysupport the team and help raise the bar for great service every day.

WHAT WILL YOU SPEND YOUR TIME DOING

• Welcomefirst always. Greet every guest with good energy and a real smile makethem feel like they matter the second they walk in.
• Know themenu inside out. Answer questions shout out promos and help guests pickwhats right for them.
• Make techfeel easy. Help guests use kiosks or the app without making itawkward. Show them how to customise and order like a pro.
• Keep itmoving. Watch the crowd reduce wait times and never let anyone feel lost or lefthanging. Let them know whats happening with their order.
• Handlecomplaints like a pro. Listen up stay calm fix what you can and loop in yourTeam Leader or GM if it needs backup.

WHAT WED LOVE FROM YOU

• Talk thetalk. Great communication friendly clear and confident with everyone.
• Think fast. You dontfreeze when stuff goes wrong you fix it.
• Tech savvy. You knowyour way around digital ordering and can show guests how it works withoutstress.

KEEPING IT REAL

We dont hire staff we hire people. People with real lives and aspirations building realcareers. Each of us has something special to add to the mix we call work andwell always encourage you to add your perspective.

See at KFCeveryones welcome whatever your background and whatever future yourecreating. Well look out for you because youre one of us not because you workfor us. Well invest in your potential because its what weve always most of all well give you the freedom to be you wherever (and whoever)you happen to be.

WHATS IN IT FOR YOU :

We offer benefits that make your life that little bit easier because weknow the juggle is real.

• Payrate : Up to 12.21
• Take the first step toward a rewarding leadershipcareer.
• Free food and drink on shift
• 25% staff discount

KFC FOR EVERYONE

Whoever you are and wherever youre from KFC is a place where you canbring the real you to work. Were here to support you in being yourself whether youwork with us or are trying to.

Our promise is this : every person who applies to arole at KFC regardless of age background ethnicity gender abilityreligion or sexual orientation will have an equal opportunity towork here. We dont just welcome we encourage applications fromunderrepresented groups in all industries.

If youd like anyadditional support with yourapplication have a disability or condition that may affect your performanceduring the recruitment process or have any other requirements just let usknow. Well be thereto help you be the real you.

READY

We hope so. If youre ready to be part of our community nows the timeto apply.

Worriedyou arent ticking all the boxes Dont - wed still love to hear from you.

Key Skills

Dhcp,Ethernet,Information Technology Sales,Customer Development,ITI

Employment Type : Part-Time

Experience : years

Vacancy : 1