Team Manager - Ramsgate

Mental Health Matters; Ramsgate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national mental health charity is seeking a Team Manager for the Ramsgate Safe Haven Team. You will manage Crisis Recovery workers and Peer Support Workers, ensuring high-quality support for individuals in crisis. Responsibilities include staff management, crisis intervention, and compliance with policies. Ideal candidates will have experience in mental health settings and crisis management. This role is vital in delivering essential services to the community.

Qualifications

• Experience in managing and supporting a team in a mental health setting.
• Skills in crisis management and recovery-focused support.
• Ability to handle safeguarding and incident management.

Responsibilities

• Deliver high-quality recovery-focused support to clients.
• Complete relevant client management documentation.
• Manage staffing resources and recruitment to meet service needs.

Job description

We have an amazing opportunity for a Team Manager to join our established Ramsgate Safe Haven Team. You will be working alongside and line managing Crisis Recovery workers and Peer Support Workers to provide crisis support to individuals attending the Safe Haven. Ramsgate Safe Haven is an out of hours mental health support service, running open access to any individuals in Ramsgate and the surrounding areas. We work with anyone experiencing a mental health crisis or heading towards a crisis.

Responsibilities

• To ensure the delivery of high-quality recovery focused support to clients within a designated service/location, including assessment and management of referrals, housing voids management, needs assessment, support planning, risk management and safety planning, and regular review of need.
• To ensure completion of all My Future Matters documentation or other relevant client management information.
• To ensure that all incidents and safeguarding concerns are managed in line with MHM policies and procedures.
• To proactively liaise with the relevant Area Manager ensuring the timely escalation of any issues which may affect the safety and quality of service provision.
• To provide appropriate support and line management for staff members within relevant team(s), including induction, supervision, appraisal, development, absence and performance management in line with MHM's policies and procedures.
• To ensure that staffing resources and capacity is adequate to deliver high quality services to clients and to meet contractual requirements, including recruitment of new staff and management of the staff rota.
• To ensure that all financial authorisation procedures are adhered to.
• To communicate effectively and to provide reports and associated documentation of a high standard to management and commissioners as required.

Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities