Team Manager, Financial Crime Business Banking

Monzo Bank Limited; City Of London; Remote; GBP 32,000 - 44,000; Full time

Job summary

A leading fintech company is looking for a Team Manager for their Financial Crime Business Banking team. The role involves managing a team of investigators, driving performance improvements, and providing technical coaching. Applicants should have a strong background in financial crime and excellent communication skills. The position offers a salary between £32,200 - £43,600, along with remote work options and a £1,000 learning budget.

Benefits

Share options

£1,000 learning budget

Birthday time-off policy

Qualifications

• Strong background in managing a team within Financial Crime.
• Understanding of current financial crime trends and typologies.
• Ability to prioritise problems and assess risk.

Responsibilities

• Lead performance meetings and manage team of investigators.
• Drive improvements in team performance and feedback.
• Conduct job interviews and support hiring decisions.

Skills

Team management

Financial crime expertise

Performance management

Technical coaching

Effective communication

Empathy in leadership

Education

ICA International Advanced Certificate in Anti Money Laundering or similar qualification

Tools

MacOS

Slack

GSuite

Job description

Overview

Team Manager, FinCrime Business Banking — responsible for the personal and professional development of your team, providing technical coaching on financial crime business banking tasks, driving performance, handling difficult conversations, and contributing to a strong control environment.

Responsibilities

• Lead weekly performance and team meetings to ensure the team is informed, engaged, and performing to the required standards.
• Review work completed, provide timely feedback, and ensure work is aligned with available hours and high quality standards, with deep knowledge of Financial Crime Business Banking tasks.
• Manage the personal and professional development of approximately 12 Financial Crime Business Banking Investigators.
• Foster an empathetic, high-performance culture; provide technical coaching, feedback, and advice on FC tasks.
• Analyse and drive improvements in team performance; report relevant insights.
• Monitor and maintain service level adherence; review work status and team member availability.
• Provide meaningful feedback and capture learnings for the team.
• Communicate and embed change within the team to support growth and progress.
• Contribute to a strong control environment by minimising breaches and risk events.
• Review complaints attributed to the team and identify opportunities for improvement.
• Conduct job interviews for financial crime investigators and contribute to hiring decisions; chair employee relations cases as appropriate.
• Participate in a high-performing management team and support colleagues as required.

Qualifications and Experience (Required)

• Strong background in managing a team within Financial Crime, ideally in Business Banking.
• Experience managing ER cases and performance management.
• Understanding of current financial crime trends and typologies.
• Experience providing technical coaching and feedback on FC Business Banking tasks.
• Clear and inspiring communicator with excellent written and verbal English.
• Empathetic leadership style with a supportive approach.
• Ability to prioritise problems and assess risk in an operations environment.
• Passion for working in a fast-paced environment and comfort with change.
• Ability to quickly become a key member of the leadership team and support the pillar.

Preferred Experience and Qualifications

• Experience conducting investigations in an operational setting with subject matter expertise in FC Business Banking.
• Recent experience with emerging financial crime trends and typologies.
• Experience managing employee relations cases.
• Experience taking individuals and teams from underperformance to high performance.
• Experience interpreting and presenting complex management information.
• Holds, or is working towards, ICA International Advanced Certificate in Anti Money Laundering or similar qualification.
• Fluency in MacOS, Slack, and GSuite tools; strong verbal and written English communication.

Location

Cardiff, London or Remote (UK)

Salary and Benefits

• £32,200 - £43,600; share options.
• Remote-based role in the UK.
• £1,000 learning budget each year for books, training, and conferences.
• Birthday time-off policy (outside training period) and other benefits listed by the company.

About the Team and Role

We are on a mission to make money work for everyone. Our Financial Crime Customer Operations team protects Monzo and our customers from financial crime. The Financial Crime team leads with a blend of FC prevention experience in Business Banking and leadership to guide the team of investigators. You will lead a team of around 12 Financial Crime Business Banking Investigators, handle escalations, and contribute to quality control.

This role is remote in the UK.

Application journey has 2 key steps.