Team Manager

John Lewis Partnership; Lichfield; On-site; GBP 30,000 - 43,000; Full time

Job summary

A leading retail company in the UK is seeking a Team Manager for their Waitrose shops. In this role, you will lead and motivate your team to deliver outstanding customer service, maximise sales, and maintain high store standards. The ideal candidate has strong leadership and communication skills, with experience in a fast-paced retail environment. This position offers a competitive salary and opportunities for professional growth.

Qualifications

• Experience of leading a team in a fast-paced, customer focused environment.
• Ability to demonstrate an innate passion for and understanding of retail.
• Resilience to support and plan your team’s response to change.

Responsibilities

• Oversee the day-to-day operation of the shop.
• Maximise sales and profit while minimising wastage.
• Manage the team, including organizing holidays and managing absences.

Skills

Leadership skills

People Management skills

Advanced communication skills

Ability to influence stakeholders

Job description

Overview

ABOUT THE ROLE As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers.

Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit. If you join us from 5th October, in addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.50 per hour for those enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

It's fast paced and at times you'll oversee the entire day-to-day operation of the shop.

• Using your commercial skills to maximise sales and profit while minimising wastage.
• Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
• Improving and maintaining customer satisfaction.
• Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
• Create a supportive culture of care, belonging, pace and productivity.
• Engage and lead partners in delivering and embedding change consistently and effectively within your shop.

Essential skills/experience you'll need

• Experience of leading a team in a fast-paced, customer focused environment.
• People Management skills.
• Able to demonstrate an innate passion for and understanding of retail.
• Resilience to support and plan your team’s response to change.
• Ability to influence stakeholders.
• Advanced communication skills.

Desirable skills/experience you may have

• Experience of supporting with the Disciplinary and Grievance process.
• Regulatory Compliance Management.
• Personal Licence Holder.
• Food Hygiene Level 3.

A successful candidate would need to be willing & able to work in any of the 5 locations listed.

To learn more about this role, please copy and paste this link into a new browser window: Please refer to the job outline above for more information on the role

Closing Date: September 21, 2025

Pay: £30,500.00 - £42,500.00 Annual

Contract Type: Permanent

Hours of Work: Full Time, 37.5 Hours, to include early starts, late finishes, evenings and weekends.

Job Level: Partnership Level 8

Where You'll Be Working: Uttoxeter (Waitrose & Partners), Trinity Road, Uttoxeter, Staffordshire, ST14 8AQ

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.