Team Manager

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; Ipswich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional cooperative society in Ipswich seeks a Branch Leader to manage a team, ensuring high standards of customer service and operation. This role includes responsibilities like deputizing for the Branch Manager and strengthening community relations. Ideal candidates should have previous leadership experience, exceptional communication skills, and a commitment to customer service. Competitive pay, generous holiday, and various employee benefits are offered. The position supports career growth through training and apprenticeship programs.

Benefits

Competitive rates of pay

20% discount in food stores

22 days holiday plus bank holiday entitlement

5% employer pension contribution

Death in service benefit

Enhanced family leave

Employee Recognition Scheme

Free remote GP service

Qualifications

• Ability to support and motivate others.
• Flexible, hard-working, and confident.
• Friendly, with a genuine commitment to great customer service.

Responsibilities

• Leading your team and getting involved with all aspects of people management.
• Deputising for your Branch Manager.
• Ensuring high standards and excellent customer service in the branch.

Skills

Leadership experience

Interpersonal skills

Communication skills

Customer service commitment

Job description

What you'll be doing

• Leading your team and getting involved with all aspects of people management
• Deputising for your Branch Manager (there may be times when you will be in sole charge of the store)
• Ensure that your branch is at the top of its game, offering great standards and delivering excellent customer service
• Make sure that your branch is operating safe and legally
• Build relationships with other stores and colleagues and the local community
• Promoting membership
  Previous leadership experience

Qualifications and Experience

• Ability to support and motivate others
• Flexible, hard-working, and confident
• Great interpersonal and communication skills
• Friendly, with a genuine commitment to great customer service

Benefits

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme