Team Manager

Davies; Bolton; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading claims management firm in Bolton is seeking an experienced Team Manager for their Motor Claims team. The successful candidate will oversee team performance, ensure compliance with client standards, and drive operational improvements. Strong leadership and claims handling experience are essential for this permanent, full-time role offering various benefits including training and flexible working options.

Benefits

Leadership training programme

Pension with employer contribution

Flexible working options

Wellbeing initiatives

Career development funding

Qualifications

• Experience in team management and claims handling.
• Strong leadership and communication skills.
• Ability to motivate and build rapport within a team.

Responsibilities

• Manage a team, handle claims, and meet operational targets.
• Ensure compliance with client requirements and quality standards.
• Drive continuous improvement in claims handling.

Skills

Claims handling

Team management

Leadership

Communication

Tools

Microsoft Office

Job description

Team Manager

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

Davies are looking to recruit an experienced Team Manager to join our Motor Claims team. Joining Davies as a Team Manager means you will manage colleagues, handle allocated claims and ensure that all claims are handled in accordance with client requirements so experience in a similar role is essential. You will be responsible for the achievement of the team’s targets and operational measures, delivery of a quality service and client service compliance.

What will your day look like:

• Leading the Team
• Take responsibility for establishing a high performance culture within their team
• Motivate, innovate and build rapport
• Take responsibility for own development, working under limited supervision
• Be flexible in approach, determined and willing to work outside normal office hours where required

Knowledge and Abilities:

Claims handling and team management

• Ennure the team are working to client SLA’s – related to FNOL claims services (in hours and OOH teams) and repair management
• Ensure audits are in place across the team – management day to day on set targets expected of the team
• Undertake reviews for files handled within their team to ensure individual team members attain the required quality standards
• Ensure the team create and maintain accurate claims management system records
• Identify the teams’ training needs and recommend appropriate training solutions to meet performance requirements, drawing on the relevant expertise within the firm
• Review files to ensure we have managed the claims to the required SOP set by the client

Service Delivery and Compliance

• Be competent and demonstrate leadership with all relevant IT (Microsoft), Reporting, and the HR systems, contributing to projects including systems and process development
• Drive continuous improvement in claims handling, ensuring adherence to client specific protocols, agreements and delivery of key performance indicators
• Use appropriate systems to monitor staff performance, productivity, sickness and holidays
• Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance
• Manage unsatisfactory performance of individuals within the team, liaising with HR where appropriate
• Assist in the completion of performance reviews in a fair, consistent and timely manner
• Assist the Operations Director in the assessment of the capacity of the team to ensure this is aligned with business objectives, strategy and priorities
• Assist in the recruitment of claims handlers and support staff when requested
• Undertake presentations to colleagues at various levels in a manner which is motivational and sets expectations for quality and performance standards
• Ensure the team is kept up to date with internal and external developments, including leading regular team meetings
• Ensure compliance with statutory and regulatory requirements
• Actively support and promote the firms values and policies in a professional manner
• Assist in internal and external audit

Client Management

• Assist with the preparation of client, team and sector analysis and statistics
• Assist in bulk client file reviews to support policy year, pre-renewal or subject matter initiatives
• Have excellent communication skills with an ability to engage with clients and effect & manage change
• Use client knowledge to aid opportunities for the business to extend services or cross sell

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan