Team Manager

INTEGRATED CARE 24; Ashford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare service provider in Ashford seeks a Team Manager for its Contact Centre to lead a team of Health Advisors. This role involves mentoring and ensuring high performance in the delivery of NHS 111 services. The ideal candidate will be confident and people-focused, crucial for maintaining quality care within the operational framework. Join a dedicated team committed to providing safe and responsive services to the community.

Responsibilities

• Lead, mentor, and develop a team of Health Advisors.
• Ensure performance standards are met within the Contact Centre.
• Support delivery of high-quality services within NHS 111.

Job description

Team Manager Contact Centre

About the Role

We’re looking for a confident, people‑focused Team Manager to join our Operations team, supporting the delivery of high‑quality, safe and responsive services within our NHS 111 Contact Centre and wider Integrated Urgent Care (IUC) provision.

Reporting to the Operations Manager, you’ll lead, mentor and develop a team of Health Advisors, ensuring performance st...