Team Leader, Underwriting Support

AIG Insurance; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm is seeking a Team Leader in Underwriting Support to oversee daily operations and staff development. This role involves managing the underwriting support team, ensuring compliance with procedures, and developing relationships with underwriting teams. The ideal candidate will possess strong general insurance knowledge, excellent communication skills, and experience in managing teams. Join a culture committed to collaboration, continuous learning, and inclusion, offering benefits to support your well-being and professional growth.

Benefits

Comprehensive benefits package

Professional development opportunities

Culture of inclusion and belonging

Qualifications

• Experience in managing people is required.
• Strong general insurance knowledge is essential.
• Proven ability to work independently under limited supervision.

Responsibilities

• Manage day-to-day operations of underwriting support staff.
• Collaborate with underwriting teams to execute processes.
• Identify and document servicing issues with external partners.

Skills

General Insurance knowledge

Written and oral communication skills

Time management

Problem-solving skills

Analytical skills

Multitasking

Job description

Join us as a Team Leader in our Underwriting Support team to take your career to the next level with a global market leader. Reporting to the Operations Manager, this position is responsible for the day-to-day management of underwriting support staff across Financial Lines and Casualty with a supervisory scope. This role includes mentoring and ongoing staff development, alongside supporting complex processes and managing a portfolio of accounts. It promotes teamwork and collaboration in partnership with underwriting and other functional teams within the company.

Responsibilities

• Day to day management of UAs
• Working with the Underwriting Support Manager to ensure effective and efficient account allocation to the team
• Tracks and translates quality, timeliness, productivity, and service delivery requirements into individual & team metrics.
• Attends underwriting reviews/operational meetings and reports on operational process changes, regulatory changes, policy booking, policy issuance, or adjustment backlogs. Captures takeaways and works with the team to create/implement action plans as required.
• Ensures compliance with workflows and procedures.
• Documents workflow/process changes, arranges and trains onshore/offshore staff, and implements and monitors change through BAU status.
• Is the first point of escalation for operations or underwriting staff regarding service issues.Manage a portfolio of accounts and oversees all accounts under their lines of business
• Develops key relationships with the underwriting teams to execute the end-to-end underwriting processes.
• Collaborates across the organisation to solve issues and provide recommendations.Review workflows/processes on a semi-annual basis in order to identify process efficiencies.
• Identifies servicing issues with our external partners and works with the Operations Manager to document the issue, present it, and follow up through resolution.

Qualifications

• Experience of managing people
• Strong General Insurance knowledge
• Excellent written and oral communication skills.
• Proactive, independent work ethic with strong time management, problem-solving, and analytical skills.
• Must demonstrate the ability to multitask and work under limited supervision.
• Demonstrate excellent influencing, and communication skills.

Benefits & Culture

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us – across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We are committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.