Team Leader - Supported Housing Admin

LiveWest Homes Ltd; Plymouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community-focused organization in Plymouth is seeking a Team Leader - Admin Supported Housing Young People to oversee administrative operations. The ideal candidate will have strong leadership skills and experience in supporting young people, ensuring smooth service delivery. This full-time role includes benefits such as generous annual leave and health perks.

Benefits

Generous Annual Leave

Health care cash plan

Discounted gym memberships

Ongoing personal and professional growth opportunities

Up to four paid volunteering days

Qualifications

• Proven experience providing confidential administrative support at a senior level.
• Excellent communication, presentation, and interpersonal skills.
• Experience supervising and motivating staff.

Responsibilities

• Oversee daily administrative operations.
• Supervise and support Customer Service Officers.
• Develop and improve administrative systems.

Skills

Communication skills

Team leadership

Microsoft Office proficiency

Customer-focused approach

Education

NVQ Level 3 or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

Are you an experienced administrator ready for a rewarding challenge? Be part of a team that empowers young people to build brighter, independent futures. We are looking for a passionate and organised Team Leader - Admin Supported Housing Young People to lead our administrative operations across our young people services. This role is perfect for someone who understands the unique needs of young people and is comfortable working in a service environment, including occasionally covering reception at our foyers.

Responsibilities

• Oversee daily administrative operations to ensure smooth service delivery.
• Supervise, coach, and support Customer Service Officers, promoting wellbeing and development.
• Allocate workloads, set priorities, and monitor deadlines for efficiency.
• Develop and improve administrative systems and procedures.
• Maintain accurate records, reports, and filing systems.
• Organise meetings and events, including agendas, minutes, and follow-ups.
• Communicate effectively with colleagues, residents, and external stakeholders.
• Prepare reports and submit management information (e.g., quarterly returns).
• Monitor budgets, process expenditures, and support financial reporting.
• Ensure compliance with safeguarding, GDPR, health & safety, and regulatory standards.
• Provide confidential support to Service Leads and managers.

Qualifications

• Proven experience providing confidential administrative support at a senior level.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage at all levels.
• Experience supervising, coaching, and motivating staff, with strong team leadership skills.
• High level of IT proficiency, including advanced Microsoft Office (Word, Excel, Outlook, PowerPoint) and database/spreadsheet use.
• Knowledge of office procedures, systems, and equipment to support efficient operations.
• Positive, customer-focused approach, with the ability to influence change and continuously improve processes.
• NVQ Level 3 or equivalent in a relevant field or willingness to work towards it.
• Desirable: Experience working in housing, social care, or supported accommodation settings.
• Desirable: IT knowledge, including Visio and specialist databases.
• Desirable: Experience preparing for audits, inspections, or regulatory reviews.

Terms and Benefits

• This role is offered on a full-time, permanent basis working 37 hours per week; bandwith hours are 8am to 6pm.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help balance work and family life, including a new child payment.
• Wellbeing Matters: Mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support communities.

Inclusion and About LiveWest

LiveWest is committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We are dedicated to equal opportunity and actively work to eliminate discrimination and promote diversity at all levels. We welcome individuals of all backgrounds and perspectives to join our team.

As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are committed to supporting all colleagues and ensuring a welcoming and accessible workplace. We are one of the largest employers in the South West, with a team of around 1,800 colleagues serving about 80,000 customers. We are dedicated to nurturing local talent and creating opportunities within the communities we serve.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard and every contribution is valued. More information about Inclusion at LiveWest is available on our website.