Team Leader

PARFUMS CHRISTIAN DIOR; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury fragrance brand seeks a Team Leader for Maternity Cover in Selfridges London. This role involves driving sales, providing personalized luxury service, and leading a team to achieve their sales targets. Candidates should have a strong retail background, excellent communication skills, and a passion for luxury products. This position offers a dynamic environment in an upscale setting, focusing on customer engagement and brand representation.

Qualifications

• Tenacious and driven to deliver exceptional luxury service.
• Experience in leading a small team in a luxury retail environment.
• Immaculately groomed and presented.

Responsibilities

• Drive sales by achieving personal and team sales targets.
• Provide luxury customer service and engage with clients.
• Lead and develop team members through coaching and feedback.

Skills

Sales expertise

Customer service

Team leadership

Product knowledge

Communication skills

Job description

Position

Team Leader - Maternity Cover

Department

Retail

Location

Selfridges London

Reports To

Business Manager

Since the launch of its first fragrance, “Miss Dior” in 1947, and its first lipstick, “Rouge Dior” in 1955, Parfums Christian Dior has established itself as one of the world’s most iconic brands; devoted to Christian Dior’s vision of high quality, femininity and luxury. Today, our unrivalled fragrance catalogue ranges from the feminine fragrance of J’Adore to the authentic, elegant and exceptional fragrances of La Collection Privee. The ultimate symbol of elegance, excellence and luxury, Dior creates desire by sublimating the beauty of women.

Mission

As a Team Leader for Parfums Christian Dior, you are a brand ambassador and inspiring a team to do the same. In your role, you are responsible for driving sales by achieving your personal sales target and leading your team to achieve their sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.

Main Responsibilities

Sales

• To be an expert on fragrance, makeup and skincare to deliver set sales targets
• To provide advice and guidance for other Team Members to develop their own product knowledge and confidence
• To pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
• To be aware of and achieve or exceed sales targets, both personally leading your team to achieve theirs
• To personally pro-actively link sell across product divisions, to increase average transaction value (ATV) and average transaction units (ATU) and lead your team to do the same

Service

• To be an expert on all Parfums Christian Dior products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
• To initiate contact with customers and welcome them through engagement
• To identify, understand and reformulate the client needs
• To develop personal relationships with clients and to gain loyalty
• To educate clients on Parfums Christian Dior products and the brand
• Lead and inspire your team to excel in all areas of client service

Team Leadership

• To support Account/Business Manager in leading the team ensuring that they reflect the brand through their appearance and behaviour at all time
• To support the Account/Business Manager in the day to day running of the counter, ensuring that it is merchandised and presented in line with brand guidelines and expectations at all times
• To actively develop the team through regular coaching, feedback and leading by example

General

• To monitor stock levels, report any issues to the House of Dior management team and ensure that there is sufficient levels
• To conduct all assigned operational and administrative tasks
• To be a Parfums Christian Dior brand ambassador and representative at all times
• To adhere to all Company procedures and policies, as outlined in the employee handbook
• To build relationships with store management and adhere to all store policies and procedures
• To carry out any additional duties as directed by the management team

Position Within the Team

Reports to: Business Manager / Beauty Department Manager

Contacts and Relationships

Internal: Counter Team, Area Managers, Retail Managers, RMAs

External: Parfums Christian Dior clients, Department Store Colleagues, Department Store Managers, Department Store HR Departments

Person Specification

In order to be successful in this role, you will be:

• Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
• Driven and results orientated, seeking out ways to continually grow the business through events and in store activity.
• Self-confident, you will be able to approach and engage with customers at ease, using your energy to actively seek new sales opportunities. Through excellent communication skills, you will be able to identify key products that would suit the customers’ needs.
• Immaculately groomed and presented, you will embody the elegance and luxury that customers have come to identify with Parfums Christian Dior.
• Have experience in leading a small team within a luxury environment.