Team Leader/Office Manager | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Urmston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A major healthcare provider in the UK seeks an experienced team leader/office manager to support the Sleep Services department. The ideal candidate will have a strong background in secretarial roles and excellent communication skills. Responsibilities include managing correspondence, processing referrals, and providing training to new team members. This position offers opportunities for career development and operates within a supportive environment.

Qualifications

• Comprehensive secretarial experience is required.
• Good level of computer literacy is necessary.
• Must be able to assist colleagues and cover when needed.

Responsibilities

• Manage sorting and distribution of incoming mail.
• Process referrals and ensure cancer targets are met.
• Provide training to new staff on office procedures.

Skills

Communication skills

Ability to work under pressure

Prioritisation skills

Flexibility

Teamwork

Education

Good standard of general education

Tools

Microsoft Word

Microsoft Excel

HIVE

Job description

Overview

We are looking for an experienced, highly motivated and enthusiastic team leader / office manager to provide secretarial and administrative support to the Sleep Services department, within Respiratory Medicine. You will work as part of a friendly secretarial team, with excellent communication skills, the ability to work calmly under pressure using your own initiative, and the ability to prioritise work to meet deadlines.

Responsibilities

• Sorting and distribution of incoming mail, both electronic and paper form, ensuring all supporting documentation (notes, x-rays and results) are available for medical staff to review.
• Ensuring urgent matters are brought to the attention of the appropriate person in a timely fashion; reporting problems or issues to senior staff and seeking clarification if unsure of procedure.
• Processing referrals in a timely manner, prioritised by medical staff, and ensuring cancer targets are met where appropriate.
• Demonstrating office procedures to new staff and providing appropriate training.
• Committed to on-the-job learning (e.g., expansion of medical terminology knowledge, relevant policies and procedures).
• Liaising with GPs and other external agencies regarding referrals/results to ensure the minimum data set is recorded on HIVE.
• Working closely with the ILD/CC Specialist Nursing teams and Departmental Pharmacists.
• Attending weekly PTL meetings with the Operational Manager and Outpatient Bookings team.
• Validating the Patient Pathways using HIVE.

Qualifications and Skills

• Good standard of general education.
• Previous comprehensive secretarial experience.
• Good level of computer literacy; proficient in HIVE, Microsoft Word and Excel.
• Ability to work as part of a team with a flexible approach to work; willing to assist colleagues and cover for sickness and annual leave when required.
• Ability to work under pressure and prioritise tasks to meet deadlines.

Organisational Context

MFT is one of the largest NHS Trusts in England, with a diverse and expansive service network across Manchester, Trafford and beyond. The organisation is digitally enabled, with the Electronic Patient Record system Hive launched in September 2022. We are committed to inclusion, equality of opportunity and diversity, and offer opportunities for career development within a supportive environment.

Additional Information

To find out more about the key responsibilities and the specific skills and experience needed, please refer to the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. Review the Candidate Essentials Guide to understand the Trust, our benefits, and how we care for you as you care for others. The Diversity Matters section highlights our commitment to equality and inclusion. If you have special requirements to help with your application, email [e-mail].

We’re looking forward to hearing from you!

This advert closes on Friday 12 Sep 2025