Team Leader (GPR)

South Western Railway; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading railway company in the UK is looking for applicants for a safety-critical role that involves ensuring personal safety and providing excellent customer service. Responsibilities include compliance with internal regulations and maintaining cleanliness and security at the station. The ideal candidate will exhibit strong interpersonal skills, resilience, and have a customer-centric attitude. The position requires shift flexibility and entails full-time training, with benefits including free travel on services and a generous pension scheme.

Benefits

Free duty and leisure travel on SWR services

75% discount on other train services

Excellent pension scheme

Full training and support

Qualifications

• Good verbal communication skills.
• Good interpersonal skills.
• Resilience.
• Strong customer focus.

Responsibilities

• Ensure personal safety and that of others.
• Comply with relevant rules and regulations.
• Provide a safe and helpful service.
• Maintain a clean environment.
• Implement emergency procedures.
• Assist Duty Station Manager and Supervisor.
• Ensure safe dispatch of trains.
• Maintain station security during attendance.

Job description

Overview

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. Join our team and help us continue to bring people together to get the most out of life.

Responsibilities

• Ensure your personal safety and that of others, including that of visitors and contractors, at all times
• Comply with the Rules as defined in Network Rail Group Standard, South Western Railway Employee Handbook, other regulations and instructions, group standards and legislation, undertaking periodic re‑examination of competency.
• Provide a safe, courteous and helpful service at all times.
• Provide a safe, clean and well‑presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained.
• Undertake emergency procedures and implement evacuation procedures when required.
• Carry out duties as directed by Duty Station Manager and/or Station Supervisor.
• Ensure the safe and punctual dispatch of trains and maintain performance records; identify and report incidents of delays to services to your Duty Station Manager.
• Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times.
• Maintain security of the station premises during your booked time of attendance.
• Have an understanding of ticket & restrictions relevant to your location and line of route.
• Carry out Winter Precautions as per Local Instructions.
• As General Purpose Relief (GPR), you will work an average of 37 hours across 5 days per week, including a variety of shifts.

Qualifications & Requirements

• Applicants who require a visa must have 6 months remaining at the time of their appointment.
• Training is full‑time and you must be able to commit to this.
• Good verbal communication skills.
• Good interpersonal skills.
• Resilience.
• Strong customer focus.
• This is a safety‑critical role and you will need to pass a pre‑employment medical, including drug & alcohol screening, hearing test, vision and colour vision testing.

Shift Times

Early shift: 0600 – 1415 ; Late shift: 1400 – 2215 ; Night shift: 2200 – 0610 ; Sunday: 0600 – 1800 / 1800 – 0600

Benefits

• Free duty and leisure travel on SWR services for employees.
• Free leisure travel for spouse/partner and dependants (criteria dependent).
• 75% discount on many other train operating companies.
• Full training and support with development.
• Excellent pension scheme.

Equity, Diversity and Inclusion

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring that all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.