Team Leader – Front of House

John Lewis Partnership; Cookham Rise; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK employee-owned business is seeking a Food and Beverage Supervisor to manage operations in a hotel setting. You will ensure exceptional service standards while supervising staff and liaising with other departments. The ideal candidate has a proven supervisory background in food and beverage service and excellent communication skills. This role offers a permanent contract with flexible working arrangements.

Qualifications

• Relevant and proven experience in supervision of Food/Beverage service.
• Meticulous attention to detail and effective communication skills.

Responsibilities

• Maintain and deliver exemplary standards of service in food and beverage operation.
• Plan and manage shifts, rotas, and training for the team.
• Respond to guest queries and manage payment procedures.

Skills

Supervision of Food/Beverage service

Excellent communication skills

Self-motivated and industrious

Competent in IT systems

Education

Certificate in Food and Beverage Service

Level 2 Food Hygiene

Job description

About the role

Organise, supervise and work within the hotel’s restaurant and food and beverage operation. Maintain and deliver the required exemplary standard of F&B service, hygiene and food safety across all areas of the hotel’s F&B operation to deliver a first-rate guest experience. Through your Profession, you will have the opportunity to develop and stretch personally and professionally to achieve your potential. The Partnership supports agile and flexible working practices, such as when, where and how we work. We celebrate diversity and inclusion in the John Lewis Partnership and we are committed to becoming the UK’s most inclusive business, reflecting and connecting with the diverse communities that we serve.

• Contract type - This position is a permanent contract
• Working pattern - Earliest start 7am - latest finish 10:30pm, includes weekend working
• Location: Odney - Cookham

Key Responsibilities

• Act in accordance with the Partnership’s purpose and democratic principles, constructively participating in co-ownership, and demonstrating to customers and each other that it is a better way of doing business. Share your knowledge, experiences, ideas and opinion to improve the Partnership, speaking honestly and frequently.
• Invest in your personal and professional development to achieve your potential, by doing more, doing better, or doing differently. Continuously engage with and actively contribute to your Profession
• Create the conditions for all Partners to thrive, make their best contribution and achieve their potential.
• Appreciate what different life experiences bring to the Partnership and the value this adds to unbiased and smarter decision making.
• Set the tone, context and outcomes for the team with the voice of the customer at the heart.
• Enable the conditions for Partner opinion to be heard and acted upon.
• Implement and supervise standards of food and beverage service across the hotel operation.
• Create a high-performing and professional team. Plan and manage shifts, rotas, holiday planning, sickness cover, training and administration. Work closely with the Kitchen, Reception, and Event operations teams.
• Supervise all bookings and allocation of resources.
• Oversee payment procedures, including opening and closing processes.
• Allocate daily tasks, supervise work completed and resolve obstacles in maintaining standards, including stepping in to deliver food service, where necessary
• Ensure standards of uniform, PPE usage and grooming are adhered to in self and team.
• Respond to business demand and ensure resources are available to meet expected/planned demand.
• Identify and report maintenance issues, monitor progress and liaise with reception and maintenance departments to ensure timely resolution.
• Support the implementation of changes to ensure continuous innovations and improvements are made within the department in keeping with 3*+ hospitality operation.
• Act as the first point of contact to resolve guest queries and requirements relating to the food and beverage operation
• Act as duty manager as required

Essential skills / Experience you\'ll need

• Relevant and proven experience in supervision of Food/Beverage service
• Self-motivated/ Industrious. Competent in IT systems and able to use standard software. Excellent communication skills, both written and verbal and meticulous attention to detail.

Desirable skills / experience you may have

• Certificate in Food and Beverage Service
• Level 2 Food Hygiene

37.5

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.