Team Leader Dundee

Hobbycraft; Dundee; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading craft retailer is seeking a Team Leader to assist the Store Manager in daily operations in Dundee. The ideal candidate will have a proven track record in retail and a passion for delivering excellent customer service. Responsibilities include managing the store in the absence of the Store Manager, coaching colleagues, and ensuring compliance with health and safety regulations. Competitive salary starts at £13.20 per hour with various employee benefits.

Benefits

33 days holiday including bank holidays

40% colleague discount

Long-service awards

Cycle2Work scheme

Discounted gym membership

Birthday day off

Paid charity volunteer day

Employee Support Programme

Access to high-street discounts

Qualifications

• Proven track record in a retail or similar environment.
• Duty management experience is advantageous.
• Passionate about sales and driving profit.
• Keyholding experience preferred.
• Cash handling and security awareness.
• Coaching colleagues to achieve potential.
• Experience in merchandising.
• Health and safety compliance knowledge.
• Awareness of store key performance indicators (KPIs).
• Effective time management is essential.
• Determination to inspire success within your team.

Responsibilities

• Assist the Store Manager in day-to-day operations.
• Deliver excellent customer service.
• Run the store in the absence of the Store Manager.
• Lead by example and coach colleagues.
• Coordinate store deliveries and manage manual handling.
• Ensure compliance with health and safety regulations.

Skills

Organisation and planning

Decision making

Interpersonal and communication skills

Excellent customer service

Adaptability

Commercial awareness

Brand ambassador

Self-motivated

Job description

Job Type: Team Leader

Salary: 13.20 ph

Hours of Work: 37.5 hours a week

As a Team Leader at Hobbycraft you will assist the Store Manager in the day‑to‑day running of the store. Also responsible for running the store in the Store Manager's absence you will deliver excellent customer service that encourages repeat visits and drives incremental sales. Delivering a truly customer‑focused experience is key to our continued success. As an integral member of the management team you will demonstrate our brand values in every aspect of your work.

Why Hobbycraft

• Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
• Full‑time diverse team and are 100% committed to what we do
• We have a reputation to shout about exceeding customer expectations first time every time

Company Benefits

• 33 days holiday including bank holidays pro‑rata, growing with you during your time with us
• 40% colleague discount
• Long‑service awards to thank you for your time spent with us
• Cycle2Work scheme
• Discounted gym membership
• Day off to celebrate your birthday
• Fun event days to fundraise for our charity partners
• Annual paid‑for charity volunteer day
• Employee Support Programme for overall wellbeing for you and your family including financial and mortgage advice
• Access to a personal pension scheme
• Access to a range of high‑street discounts
• Inclusive and creative working environment so you can truly be you and enjoy your time at work
• Colleague social events held throughout the year

Areas of Responsibility

• Teamwork and leadership: lead by example, coach colleagues where appropriate to drive outstanding customer service and commercial awareness.
• Brand ambassador: passionate about the Hobbycraft brand, embracing change positively and proactively.
• Planner: ensure the store is set for a successful day of trade.
• Relationship builder: ensure everyone is always treated fairly, with dignity and respect; adhere to our Equality Diversity Inclusion and Belonging policy to ensure a safe, welcoming, inclusive environment for all.
• Merchandiser: coordinate deliveries; manual handling is an essential part of the role.
• Click and Collect: coordinate the Click and Collect process.
• Policy expert: comply with company policies and health and safety regulations, ensuring the store remains safe and legal.
• Communicator: deliver clear and concise communications such as key messages and daily targets so the team understands expectations and how to deliver.
• Workshops: host various workshops in‑store.
• Store management: support the Store Manager in day‑to‑day management; responsible for running store in the Manager’s absence; key holder; opening/closing; attend alarm callouts if required; cash controls; PI counts; general admin; back‑of‑house access; general store and colleague security; data compliance (including payroll, recruitment, personal data).
• Recruitment: assist the Store Manager to build a high‑performing team through recruitment, induction and training of new colleagues.
• Colleague support: provide support and coaching for colleagues where appropriate.

What We’re Looking For

Experience

• Proven track record in a retail or similar environment.
• Duty management experience is advantageous.
• Passionate about sales and driving profit.
• Keyholding.
• Cash handling and security awareness.
• Coaching colleagues.
• Merchandising experience.
• Health and safety compliance.
• Awareness of store key performance indicators (KPIs).
• Effective time management.
• Determination to inspire success within your team.

Skills

• Organisation and planning.
• Decision making.
• Interpersonal and communication skills.
• Excellent customer service.
• Adaptability.
• Commercial awareness.
• Brand ambassador.
• Self‑motivated.

Job Suitability

This role would suit a current Team Leader in a Retail or similar environment or an experienced colleague looking to make their first move onto the Management career path. The candidate should be a confident and professional individual who is able to support the management of a diverse team in a fast‑paced environment; someone who is calm and resilient, able to work well under pressure and cope with changing priorities.

Due to the volume of applications we may need to close the vacancy prior to the expiry date.

Equality and Inclusion

We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at and let us know what adjustments you may need.

Hobbycraft celebrates diversity and we are an equal opportunity employer. We take equality, diversity, inclusion and belonging very seriously and regularly review our policies to ensure best practice. Hobbycraft is proud to be an equal opportunities employer and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origin, religion or belief, disability, age, gender, marital or family status.

About Us

Are here to help you create. Our passion for craft is at the centre of everything we do. This is reflected in our creative and knowledgeable Hobbycraft store colleagues who are always on hand to help and our vast carefully selected range of quality products. Throughout the year we also host a variety of workshops and demos in stores and online designed to give everyone the opportunity to master a new craft or refine a beloved one.

We are here to support everyone on their crafting journey from parents looking to encourage their creative kids to student artists, expert knitters, model‑making hobbyists and more! Why not come into your local Hobbycraft store today and find the perfect craft for you?

Employment Type

Full‑Time

Vacancy

1

Yearly Salary

20 001 - 25 000