Team Leader

Greene King; York and North Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community-focused pub operator is seeking a Team Leader in York and North Yorkshire. In this role, you will lead the team to provide exceptional customer experiences and ensure the smooth running of shifts. The ideal candidate will demonstrate strong leadership skills and a commitment to high standards. You will enjoy competitive pay, development opportunities, and various employee benefits including discounts on food and drink.

Benefits

Competitive salary

Employee discounts

Training and development opportunities

Free employee assistance program

Qualifications

• Experience in a leadership role within a hospitality setting.
• Ability to maintain high service standards.
• Capability to manage a busy team effectively.

Responsibilities

• Lead the team to ensure quality customer experiences.
• Deputise for management and solve operational issues.
• Organise shifts to ensure smooth operations.
• Ensure bar safety and cleanliness at all times.
• Act as a positive role model in service delivery.
• Maintain adaptability under pressure.

Skills

Leadership

Customer service

Team coordination

Attention to detail

Problem-solving

Adaptability

Positive attitude

Job description

As a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.

Benefits

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…