Team Leader

Card Factory; Tandridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading greetings card retailer is seeking a dynamic Team Lead for their store in Oxted, England. The ideal candidate will exemplify leadership qualities, promoting a positive team environment while ensuring excellent customer experiences. This role includes responsibilities such as supporting the Store Manager, driving store initiatives, and maintaining a motivated team. In return, the company offers a competitive benefits package, including discounts and opportunities for personal career growth.

Benefits

Pension

15% colleague discount

Financial Wellbeing Support

Discounted gym membership

Employee Assistance Programme

Enhanced Maternity and Paternity leave

Qualifications

• Demonstrated leadership skills that inspire teamwork.
• Eagerness to learn and grow in a retail environment.
• Ability to actively listen and promote diversity.

Responsibilities

• Support the Store Manager in daily operations.
• Create a positive customer experience.
• Drive store initiatives and maintain team motivation.

Skills

Good leadership skills

Positive and proactive attitude

Effective communication

Ability to foster inclusivity

Flexibility and adaptability

Caring and supportive nature

Job description

Job Introduction

Location: Oxted

Contracted Hours Available: 17

We’re on the lookout for a friendly and upbeat Team Lead to bring energy, positivity, and great vibes to our store!

In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.

Role Responsibility

You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.

The Ideal Candidate

What we’re looking for:

• Good leadership skills people want to follow—positive, proactive, and full of energy.
• You’re curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You’re fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.

Package Description

About the Company

Card Factory is the UK’s leading specialist retailer of greetings cards, dressings and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5‑year business strategy including our vision of becoming a true Omni‑channel retailer. This strategy sees significant investment into our colleagues across the business, creating multiple opportunities to join a fast‑paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental and financial wellbeing.

Benefits

• Pension
• 15% Card Factory colleague discount in-store and online
• Save As You Earn scheme
• Financial Wellbeing Support
  • Financial Education Tools
  • Salary Advance
• Seasonal incentive schemes
• Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
• Discounted gym membership, mobile phone contracts and car leasing
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical and financial wellbeing
• Enhanced Maternity, Paternity and Adoption leave

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

For any questions email: [e-mail] (we do not accept CVs/Applications via email)

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.

No agencies, please.