Team Leader

Whistl; Shortstown; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics company in Bedford is seeking an enthusiastic Team Leader to drive performance across the warehouse. The role involves supporting team members, ensuring compliance with operating procedures, and managing shift activities. Successful candidates should have strong communication skills and experience in a relevant environment. The position offers various benefits, including health plans and career development opportunities.

Benefits

Annual leave enhanced with long service

Company Pension

Health cash plan

Career development opportunities

Access to Employee Assistance Programme

Qualifications

• 1+ years' experience within a 3PL, FMCG or Downstream Access environment.

Responsibilities

• Lead by example and monitor attendance and performance.
• Support daily team briefs to ensure clarity.
• Maintain adherence to all standard operating procedures.

Skills

Strong verbal and written communication skills

Confidence in giving feedback

Good organisational skills

Competence in Microsoft Excel

Job description

We're looking for an enthusiastic and motivated Team Leader to support our Bedford operation. This is a hands‑on role where you'll help drive performance across the warehouse, maintain 5S and Opertune standards, support quality checks, and coach team members to achieve their best. Acting as a key link between the team and management, you'll step up in the Supervisor's absence and ensure targets for volume, quality and efficiency are consistently met, helping Whistl deliver the highest quality and most cost-effective service for our customers.

About the Role

What You'll Be Doing

People & Resource Management

• Lead by example, demonstrating professionalism in all interactions.
• Support the coordination of shift activities, helping to prioritise and delegate tasks effectively.
• Monitor attendance, conduct, and performance in line with company policies.
• Train and coach team members from induction onwards to support their development.
• Assist in the creation of team performance reports (KPIs, absence, skills, H&S, etc.).
• Step up to run the shift in the Supervisor's absence.

Communication

• Support daily team briefs and debriefs to ensure clarity of goals and expectations.
• Help build a strong team culture through effective collaboration and information sharing.

Process Management

• Maintain and encourage adherence to all standard operating procedures.
• Drive Opertune and 5S initiatives throughout the operation.
• Support quality checks to ensure compliance with processes and standards.
• Ensure full compliance with regulatory requirements, including H&S, Mail Integrity, CDG and Data Protection.
• Accurately record and report any incidents, accidents, or near misses.
• Act as a key support during the Supervisor absence.

Benefits

• Annual leave enhanced with long service.
• Company Pension.
• Long service rewards: both financial and leave‑based.
• Health cash plan.
• Life assurance scheme.
• Critical Illness cover.
• Access to our prestige benefits and rewards portal.
• Career development opportunities.
• Access to a well‑established Employee Assistance Programme provider.
• And other excellent benefits you'd expect from a market leader.

Requirements

What We're Looking For

• Strong verbal and written communication skills.
• Confidence in giving feedback and influencing team performance.
• Good organisational skills with the ability to work accurately under pressure.
• Competence in Microsoft Excel and Outlook.
• For some Supervisory roles, a forklift truck (FLT) Licence, First Aid, Fire Warden or relevant Health & Safety Training will be required.

Experience & Qualifications

Ideally, 1+ years' experience within a 3PL, FMCG or Downstream Access environment.

Additional Requirements

• Shift - Monday to Friday 11 pm to 07.30 am.
• Flexibility to work across different shifts and occasionally different locations.