Team Leader

The Midcounties Co-operative; Prestwood; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local retail cooperative in Prestwood is seeking a dynamic Team Leader who excels in customer service and can motivate a team to deliver exceptional store experiences. In this role, you'll be responsible for coaching and coordinating team efforts while managing customer interactions professionally. Evening and weekend shifts may be required. If you are enthusiastic, approachable, and have a strong leadership style, we encourage you to apply regardless of your past experiences.

Qualifications

• Ability to provide excellent store experiences.
• Strong interpersonal skills for customer interaction.
• Supportive leadership approach during demanding times.

Responsibilities

• Ensure customers have a fantastic store experience.
• Motivate and support the team by leading from the front.
• Take ownership of customer complaints and deal with them professionally.

Skills

Customer focused

Excellent communication

Motivational leadership

Resilience

Job description

About the role :

Being a Team Leader with Your Co-op is more than operating tills and stacking shelves. You’ll be responsible for providing support to managers, coaching and coordinating the work of the team as well as driving them to increase sales and attain store targets. We strive to be there when our customers need us most and to help us achieve this, your shift pattern may include evenings and weekends.

Some of your key responsibilities as a Team Leader would include :

• Going the extra mile to ensure customers have a fantastic store experience
• Motivating and supporting the team by leading from the front
• Having a sound understanding of our products and offering guidance to our customers
• Taking ownership of customer complaints and dealing with them professionally

Who are we looking for?

• Our ideal candidate will be;
• Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature

At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! Still click