Team Leader

Travail Employment Group; Newark on Trent; On-site; GBP 33,000; Full time

Job summary

A dynamic distribution company in Newark is seeking a motivated Customer Service Team Leader to manage a fast-paced team. You'll lead daily operations, develop processes for customer order management, and ensure effective interdepartmental communication. Ideal candidates will have excellent leadership qualities and experience in customer service. This role offers a competitive salary and benefits including pension and free parking.

Benefits

Pension

Free on-site parking

Dynamic Fun Team

Qualifications

• Proven experience in managing a team within a customer service environment.
• Strong understanding of customer service processes and support.
• Ability to resolve escalated issues and manage complaints.

Responsibilities

• Lead the customer service team in daily operations.
• Develop processes for order management and customer support.
• Maintain effective relationships across departments.
• Ensure product and pricing records are updated on the CRM.
• Train and develop team members.
• Generate departmental reports.

Skills

Leadership qualities

Customer order processes understanding

Complaint management

Organizational skills

Written and oral communication skills

Intermediate IT skills

Tools

Word

Excel

CRM systems

Job description

Team Leader – Newark – c£33k – Permanent – Full-time

Our dynamic distribution company based in Newark is seeking a highly motivated Customer Service Team Leader to manage their small fast paced Customer Service team. Managing all aspects of the customer service process duties will include.

• Lead the team in the day-to-day running of the department.
• Develop all aspects and processes used in managing orders, arranging transport and general customer support.
• Build effective working relationships with heads of departments in purchasing, warehouse, and finance department.
• Resolve escalated customer support issues and complaints.
• Ensure new products and pricing records are updated and maintained on CRM system.
• Train, develop and guide customer service team members.
• Create weekly and monthly departmental reports.

If you have strong leadership qualities and previous experience in managing a team, this Customer Service Team Leader role may be for you. To be considered you must understand the customer order processes, be comfortable with complaint management and be very well organised. Excellent written and oral skills are essential as are intermediate IT skills, including Word, Excel and CRM skills.

Benefits

• Pension
• Free on-site parking
• Dynamic Fun Team

To apply for the role of Customer Service Team Leader, please send your up-to-date CV to us.

Travail Employment Group is acting as an Employment Business in relation to this vacancy.