Team Leader

Greene King; Highburton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in the UK is looking for a Team Leader to enhance customer experiences and oversee team operations. You will manage shifts, resolve issues, and drive engagement on social media platforms, particularly TikTok. Ideal candidates should have experience in hospitality and a passion for team success. Join a dynamic environment where your creativity and leadership can shine while enjoying competitive pay and various employee discounts.

Benefits

Competitive salary

Career development opportunities

Employee discounts

Free employee assistance program

Refer a friend bonus

Access to wages before payday

Qualifications

• Experience in hospitality team roles or as a current Team Leader.
• Ability to handle challenges in a busy work environment.
• Strong communication and motivation skills.

Responsibilities

• Lead the team to maintain high standards and customer satisfaction.
• Oversee operations during shifts and resolve issues.
• Create engaging content for social media, especially TikTok.

Skills

Customer service

Team leadership

Social media strategy

Problem-solving

Job description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

We are looking for a current hospitality TL or someone who is an established hospitality team member awaiting an opportunity to progress.

As part of the role, we’re also looking for a social media–savvy creative who can take our online presence to the next level. You’ll lead the strategy and day-to-day execution of our social channels—especially TikTok—by producing engaging, on-trend content that connects with our audience and drives growth. If you thrive on bringing ideas to life, spotting emerging trends, and turning them into compelling stories, we’d love to hear from you.

Applicants must be 18+.

Company Description

Join us at Flaming Grill, where we’re famous for flame grilled food and sizzling skillets. We’re all about creating a lively atmosphere in our pubs, providing the perfect setting for our customers to enjoy the action of a game with a great choice of drinks.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as :

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.