Team Leader

Home Bargains; Coventry; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading discount retailer in Coventry seeks a Retail Team Supervisor to guide colleagues, prioritize customer satisfaction, and drive store success. The ideal candidate should have experience in supervising teams in a fast-paced environment, strong communication skills, and a focus on customer needs. This position offers a full-time salary of £30,887 FTE and various employee benefits including annual leave and store discounts.

Benefits

28 days of annual leave

Contributable company pension scheme

10% store discount

Death in Service Benefit

In-house training programmes

Employee Assistance Programme

Qualifications

• Experience in a fast-moving retail or hospitality environment.
• Ability to prioritize and organize work effectively.
• Strong communication skills and customer focus.

Responsibilities

• Ensure team is well-trained and informed.
• Identify and communicate customer service needs.
• Support execution of daily performance goals.

Skills

Experience supervising others

Customer focus

Prioritize and organize work

Communicate effectively

Direct and supervise work

Job description

Package

Salary & Hours

• £30,887 FTE
• 44 hours per week

Employee Benefits

• Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Death in Service Benefit
• Long service recognition scheme
• Access to our in-house training programmes delivered face-to-face and through our online learning platforms
• MyHB colleague benefits platform with access to:
  • Discounts UK wide on retail, leisure, hospitality venues
  • Employee Assistance Programme with 24/7 confidential counselling and advice line
  • Low cost voluntary insured health cash plans and cancer cover

Job Overview

• Guide Our Colleagues - Collaborating with the store management team you work to ensure your team are well-trained, informed and capable of delivering the high store standards our customers expect.
• Prioritise Customer Satisfaction - You work closely with your management team colleagues to identify customer service needs, communicating these priorities to the team, and ensuring all members contribute to delivering outstanding service and maintaining a safe, welcoming store environment.
• Drive Store Success - You understand and support the execution of daily performance goals and play a key role in achieving targets and store presentation.

Minimum Criteria To Apply

• Experience supervising others in a fast-moving retail or hospitality environment
• Demonstrate the following competencies:
  • Prioritise and organise work
  • Customer focus
  • Communicate effectively
  • Direct and supervise work

About The Company

TJ Morris Limited, trading as Home Bargains, is a privately owned, family-run discount retailer offering top brands at the lowest possible prices on the UK high street.

Founded in Liverpool, Home Bargains has grown to over 600 stores, serving more than 5 million customers each week. Our customers remain at the heart of everything we do.

We are rapidly expanding, with plans to increase our store portfolio to 1,000 locations across the UK. Opening nearly one new store every weekend, we thrive in a fast-paced retail environment.