Team Leader

Mountain Warehouse; Botany; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading outdoor retailer is looking for a Team Leader to support store management and drive team performance. In this role, you will be responsible for motivating the team, ensuring exceptional customer service, and maintaining visual merchandising standards. Ideal candidates will have supervisory experience and a passion for retail. Join us in a supportive environment with opportunities for career growth and great benefits, including a 50% employee discount and a monthly bonus scheme.

Benefits

Monthly Bonus scheme

50% Employee Discount

20 days annual leave plus Public Holidays

Employee Assistance Programme

Colleague Hardship Scheme

Qualifications

• Previous supervisory or Team Leader experience is required.
• Ability to motivate a team is essential.
• Good organizational skills are necessary.
• A passion for selling and customer engagement is important.

Responsibilities

• Lead and motivate your team to boost performance.
• Ensure great customer service standards.
• Encourage the team to meet KPIs.
• Oversee visual merchandising in the store.

Skills

Team motivation

Customer engagement

Organisational skills

Visual merchandising

Retail experience

Job description

Description

50% employee discount* monthly bonus *leading outdoor retailer*

Who are we?

We originate from the UK where we have a very strong market presence. New Zealand is a great territory for us with its beautiful green landscape, and we are aiming for our next goal of 30 stores.

At + stores globally and over employees

We are a leading outdoor retailer, with an always-evolving attitude. You can find out about our fantastic own-brand products, as well as our newly launched brands, such as Animal, at We’re working hard on sustainability, introducing more and more organic and recycled products- One Planet. Check out our “Inside the Outdoors” section, where you can explore the outdoors, find expert advice on how to choose your ski pants or top tips for dog owners, and learn about some of our charity ventures.

• International- we have stores in the UK, in Europe across Poland, Germany and Austria, and across the pond in Canada and the USA.
• Animal was acquired by Mountain Warehouse and re-launched in the Summer of .

About the role

Our Team Leaders support the management team with the everyday running of a busy store and team. You will be supporting with;

• Leading and motivating your team
• Delivering great Customer Service
• Encouraging the team to hit their KPIs
• Ensuring great company standards
• Visual merchandising
• Being a Brand Ambassador!

About you

We are looking for someone with…

• Previous supervisory / Team Leader experience
• Ability to motivate a team
• Good organisational skills
• A passion for selling and customer engagement
• An interest in visual merchandising
• Clothing experience - desirable but not essential!
• Passion, enthusiasm, and a hands-on attitude

Why join us?

We love seeing people grow; so many of our Team Leaders have developed into Assistant Managers. We are passionate about developing our store teams, recently launching a learning platform with some great tools!

Benefits

• Monthly Bonus scheme
• 50% Employee Discount, with a twice-yearly uniform allowance
• 20 days annual leave, plus Public Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Employee Referral Incentive…unlimited
• Kiwi Saver option
• A stable, successful and supported environment…so many of our team have grown their career here