Team Lead, Technical Account Managers

Coralogix; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A technology observability platform in Greater London is seeking a Team Lead for Technical Account Managers. Your role will involve leading a team to ensure excellent customer onboarding and maintaining strong technical relationships. You will oversee the team's success in implementing observability tools and addressing technical issues. A strong leadership background and technical expertise in logging and monitoring are essential for this position. This role offers an opportunity to shape customer success and drive operational excellence.

Qualifications

• Experience in leading and managing teams in a technical environment.
• Strong understanding of observability tools and logging management.
• Proven ability to enhance customer relationships and onboarding processes.

Responsibilities

• Lead and mentor a team of Technical Account Managers.
• Oversee the implementation of observability tools and guide customer onboarding.
• Act as a primary escalation point for customer technical challenges.

Skills

Leadership & Team Development

Technical Expertise & Customer Engagement

Customer Relationship Management

Data-Driven Leadership

Tools

Observability tools

Logs, Metrics and Traces monitoring

Cloud observability integration

Job description

Description

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability spending by up to 70%.

As the Team Lead, Technical Account Managers (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your team’s success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.

Requirements

● Leadership & Team Development:

• Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success
• Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction
• Provide technical guidance and foster team collaboration on observability tools and log analytics

● Technical Expertise & Customer Engagement:

• Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis
• Ensure that your team delivers expert-level onboarding and ongoing work, for our observability and logging solutions
• Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures

● Customer Relationship Management:

• Be the primary escalation point for customer technical challenges
• Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platform
• Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals

● Data-Driven Leadership:

• Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance
• Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues
• Collaborate with internal teams on product enhancements, informed by your team's customer data analysis