Team Lead, Onboarding Project Managers

Coralogix; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading observability platform provider in London seeks a Team Lead, Onboarding Project Managers. In this role, you will lead a global team responsible for delivering exceptional onboarding experiences for new customers, ensuring scalable processes. The ideal candidate has 5+ years in SaaS project management and strong project leadership skills. This position offers an opportunity to shape onboarding strategies and drive customer satisfaction.

Qualifications

• 5+ years of experience in SaaS project/program management, with 2+ years in leadership.
• Proven experience managing onboarding or implementation teams.
• Strong organizational and communication skills.

Responsibilities

• Lead and mentor a global team of Onboarding Project Managers.
• Manage onboarding for strategic customers from Sales handoff to go-live.
• Develop customized onboarding plans aligned with business objectives.

Skills

Project leadership

SaaS onboarding experience

Organizational skills

Communication skills

Technical team leadership

Education

PMP or similar project management certification

Tools

Monday

Salesforce

Jira

Confluence

Intercom

Job description

Description

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more—enhancing operational efficiency and reducing observability spend by up to 70%.

We are seeking a highly motivated, experienced, and collaborative Team Lead, Onboarding Project Managers to lead a growing team responsible for delivering an exceptional onboarding experience to new customers. This player-coach role combines team leadership with hands-on project execution, ensuring our onboarding processes are scalable, customer-centric, and tightly aligned with Coralogix’s technical capabilities.

This individual will guide a team of Onboarding Project Managers, contribute directly to onboarding strategic accounts, and collaborate closely with Sales, SEs, TAMs, Support, and R&D. The ideal candidate brings both strong project leadership skills and a deep understanding of SaaS or observability customer onboarding.

Responsibilities:

Team Leadership

• Lead, mentor, and grow a global team of Onboarding Project Managers across regions and verticals
• Define and monitor KPIs for onboarding success, time-to-value, and process efficiency
• Ensure consistent delivery quality and onboarding methodology across all PM engagements
• Collaborate with cross-functional leaders in Sales, TAM, Support, and Product to ensure alignment and feedback loops
• Drive improvements in onboarding strategy, tools, documentation, and knowledge-sharing frameworks
• Participate in hiring, onboarding, and development of new PM team members

Hands-on Project Management

• Manage onboarding for strategic or high-priority customers, from Sales handoff to production go-live
• Develop and own customized onboarding plans aligned with business and technical objectives
• Coordinate cross-functional efforts, ensuring timely resolution of blockers and achievement of onboarding milestones
• Track progress, report risks, and communicate regularly with both internal stakeholders and customers
• Ensure a positive handoff from onboarding to ongoing account ownership by the TAM

Requirements

• 5+ years of experience in SaaS project/program management, with 2+ years in a team leadership or management role
• Proven track record of managing onboarding or customer-facing implementation teams
• Strong organizational and communication skills; able to manage multiple projects and priorities
• Hands-on experience with tools such as Monday, Salesforce, Jira, Confluence, and Intercom
• Excellent interpersonal skills with the ability to lead both technical teams and engage directly with customer stakeholders
• Experience working in B2B software; experience in observability/security platforms – huge advantage
• PMP or similar project management certification – advantage

Customer-centric & Collaboration-driven Mindset

• Passion for delivering exceptional customer experiences and measurable outcomes
• Ability to coach teams on translating business requirements into actionable onboarding plans
• Comfortable navigating technical discussions and cross-functional execution

Cultural Fit

We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.

Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.