Team Lead - Family Support Service

Service Care Solutions; Marston Green; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local council in Marston Green seeks a Team Lead for their Family Support Service. This role involves providing operational leadership and professional supervision to a team focused on delivering early help interventions to families in need. The ideal candidate will have significant experience with children and families, strong safeguarding knowledge, and the ability to work effectively under pressure. A relevant qualification is necessary, along with excellent communication skills and a commitment to inclusion and anti-discriminatory practices.

Benefits

Referral bonus of £250

Enhanced DBS requirement

Full UK driving license required

Qualifications

• Demonstrated experience in a pressured environment.
• Proven supervisory skills over staff.
• Commitment to anti-discriminatory practices.

Responsibilities

• Lead and manage a team delivering family support interventions.
• Coordinate referrals and oversee case management.
• Monitor performance and contribute to service reports.

Skills

Experience with children and families

Supervisory experience

Strong communication skills

IT proficiency

Safeguarding knowledge

Emotional resilience

Ability to build relationships

Education

Relevant professional qualification

Job description

Job Description

Team Lead – Family Support Service Solihull Council | Children’s Services

Solihull Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all staff to share this commitment and to actively promote equality, diversity and inclusion in everything they do.

We are currently recruiting a Team Lead to join our Family Support Service, a vital early help service working with children, young people and families to prevent escalation to specialist and statutory services.

The Role

As Team Lead, you will provide strong operational leadership and professional supervision to a team delivering targeted early help interventions. You will play a key role in ensuring families receive timely, coordinated and effective support that improves outcomes and builds long-term resilience.

You will work directly with vulnerable children and families, while also overseeing service delivery, quality assurance, performance monitoring and partnership working across the borough.

This role is based at the Bluebell Centre, with work across other Solihull localities as required.

Key Responsibilities

• Lead, manage and motivate a team to deliver high-quality family support interventions
• Allocate and oversee caseloads, ensuring effective case management and supervision
• Provide regular professional supervision, advice and guidance to staff
• Take a lead role in safeguarding within the team
• Coordinate referrals and ensure swift access to early help support
• Promote integrated assessment and holistic, strengths-based practice
• Work collaboratively with partner agencies, voluntary sector and internal services
• Ensure accurate, timely and confidential record keeping in line with council policies
• Monitor performance, analyse data and contribute to service reports
• Support staff training and development, including work with community volunteers
• Contribute to service development and retain specialist expertise across the borough

About You

You will have significant experience working with children, young people and families, along with proven experience of supervising staff and managing workloads in a pressured environment.

You will also demonstrate:

• A relevant professional qualification or equivalent extensive experience
• Strong safeguarding knowledge and leadership capability
• Excellent communication and report-writing skills
• Ability to build effective relationships with families and multi-agency partners
• Confidence using IT systems and maintaining accurate electronic records
• Emotional resilience and the ability to work under pressure
• Commitment to anti-discriminatory practice and reflective, evidence-informed work

Additional Information

• Enhanced DBS required (regulated activity with children)
• This is an essential car user role – applicants must hold a full UK driving licence and have access to a vehicle (reasonable adjustments will be made where required)
• The post is subject to the Fluency Duty (English language requirements for public sector workers)

Apply Now to apply or request further information, please email.

Refer & Earn – Know someone who would be a great fit?

Refer a successful candidate and receive a £250 referral bonus.