Team Administrator | Greater Manchester Mental Health NHS Foundation Trust

Greater Manchester Mental Health NHS Foundation Trust; Lilford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Wigan is seeking a Team Administrator to support the efficient running of services. The role includes processing referrals, managing appointments, and maintaining confidentiality. Candidates should possess excellent communication skills and the ability to adapt to changes. The position offers extensive benefits, including annual leave and a wellbeing program.

Benefits

27 days annual leave plus bank holidays

Excellent pension

Cycle to work scheme

Salary sacrifice car scheme

Wellbeing programme

Blue Light Card Discounts

fuelGenie Fuel Cards

Qualifications

• Experience in administrative support roles is beneficial.
• Ability to work independently and manage workload effectively.
• Familiarity with trust guidelines and Data Protection Act.

Responsibilities

• Process all referrals into services and maintain clinical records.
• Monitor and action administration email inboxes.
• Schedule appointments and greet service users.
• Manage incoming and outgoing mail efficiently.
• Utilise various software to produce clinical correspondence.

Skills

Excellent communication skills

Self-motivation

Ability to adapt to change

Confidentiality management

Tools

Clinical information systems

Various software programmes

Job description

Overview

Please note - This role is not eligible for sponsorship under current immigration rules. If you are eager to make a meaningful impact on a patient's experience, possess excellent communication skills and have a positive approach to changes, then we would like to hear from you. The Greater Manchester Mental Health Talking Therapies Division offers psychological treatment for anxiety and depression, including specialist Post Covid Syndrome and Employment Support teams to the areas of Bolton, Manchester, Salford, Trafford and Wigan. Based in Wigan, the Team Administrator will play a key role in supporting the smooth and efficient running of the service. This position is central to maintaining high standards across administrative operations and contributes directly to the overall effectiveness of the wider team. Join us in this fulfilling career opportunity where your self-motivation and enthusiasm will thrive in a fast-paced environment that embraces change.

Responsibilities

• Process all referrals received into services, ensuring updates to clinical information systems align with Trust and service guidelines.
• Monitor shared administration email inboxes and action in a timely manner.
• Answer telephone calls professionally, record accurate messages and update clinical information systems while maintaining confidentiality.
• Schedule appointments based on clinical requirements set by the clinicians and in agreement with patients.
• Greet service users and visitors at reception when required.
• Open, date-stamp, sort, and process all incoming mail (including email), linking it to previous correspondence when necessary, and ensure that outgoing post is sent in a timely manner.
• Utilise various software programmes to produce, maintain and distribute clinical correspondence to service users.
• Efficiently manage appointments in a fast-paced environment, aligning with service targets.
• Organise workload to meet all deadlines, ensuring completion of day-to-day tasks.
• Demonstrate flexibility to adapt to changing priorities.
• Work independently, using own initiative to make decisions in a constantly changing environment, using judgement to manage queries appropriately or escalate when necessary.
• Ensure compliance with trust guidelines, policies and procedures related to confidentiality, disclosure information and the Data Protection Act (GDPR) at all times.
• Accurately record and communicate all messages.

About Greater Manchester Mental Health NHS Foundation Trust

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 staff, delivering services from more than 160 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond. Greater Manchester is one of the world\'s most innovative, original and exciting places to live and work. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work and are encouraged to generate new ideas that improve care for our service users.

Benefits

• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)