Team Administrator

Midlands Partnership NHS Foundation Trust; Rugeley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A reputable NHS Trust in Rugeley is seeking a Team Administrator to provide crucial administrative support within a busy clinical setting. The role involves managing telephone inquiries, coordinating appointments, and ensuring effective communication between clinical teams and stakeholders. The ideal candidate must possess strong IT skills, particularly in Microsoft Office, and demonstrate excellent organizational capabilities. This is an excellent opportunity to become part of a dedicated team focused on improving community healthcare services.

Benefits

Career development opportunities

Training and support available

Qualifications

• Strong IT skills with proficient use of Microsoft Office packages including Word and Excel.
• Good organisational skills and the ability to manage a varied workload.
• Experience in administration support role including dealing with telephone enquiries.

Responsibilities

• Provide comprehensive administrative support to clinical staff.
• Answer and manage telephone enquiries promptly.
• Coordinate appointments and process referrals accurately.

Skills

Strong IT skills

Good organisational skills

High level of communication skills

Education

Good standard of general education including English and Maths at GCSE Grade C

RSA Stage III Word Processing / Text Processing

NVQ/ Level 3 Business administration

Tools

Microsoft Office

NHS RiO system

Job description

Midlands Partnership NHS Foundation Trust

Team Administrator

The closing date is 22 January 2026

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• Midlands Partnership University NHS Foundation Trust
• North Staffordshire Combined Healthcare NHS Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
• Staffordshire and Stoke-on-Trent Integrated Care Board

We are pleased to offer an opportunity to join our service as a Team Administrator for Stafford MHST, working alongside an experienced administrative team within a busy and supportive environment.

As a key member of the team, you will provide comprehensive administrative support to clinical staff & ensure the smooth day‑to‑day running of the service. Main duties will include:

• Answering & managing telephone enquiries
• Booking & coordinating appointments
• Processing referrals in a timely & accurate manner
• Typing, formatting & distributing confidential clinic letters & reports
• Liaising with external agencies & stakeholders
• Working together with other admin colleagues in the Service to support day‑to‑day delivery.

If you are an organised, motivated individual who enjoys working as part of a team & contributing to a vital service, we would welcome your application.

Main duties of the job

To provide general administrative services to support the smooth running of clinical services including:

• Supporting with the preparation of all documentation, including agendas, circulating papers and minuting meetings
• Typing letters and reports
• To collect and input statistical information as required and ensure that reports where requested are delivered within timescales.
• Making bookings and cancellations e.g. training places, rooms and interpreters.
• Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person's attention in a timely manner.
• Supporting diary management of an individual or individuals (arranging meetings etc)
• Monitoring of an individual or team inbox
• Provide general non-clinical advice, information and guidance to children and young peoples, parents and other professionals, to deal with all enquiries and communicate effectively on behalf of the Team.
• To deal professionally and promptly with telephone enquiries, taking and processing messages accurately and adhering to relevant policies and procedures.
• Providing cover for other administrative colleagues during staff absence
• Dealing with patient/public enquiries about services — liaising with professionals where required and escalating as appropriate.

About us

Come and work with us at our award‑winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non‑clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Job responsibilities

To be successful in this role, you will have:

• A good standard of education, including English and Maths
• Strong IT skills, with proficient use of Microsoft Office packages including Word, Excel, Outlook & electronic calendars
• The ability to work accurately with confidential information
• Good organisational skills & the ability to manage a varied workload
• Regular VDU use is required for this post. Experience or knowledge of the NHS RiO system is desirable; however, full training will be provided where necessary.

This role isnoteligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.

For further information relating to this vacancy please refer to the attached job description and person specification.

There will also be an expectation to attend quarterly face‑to‑face admin team meetings at Cross Street Clinic in Burton & Wilnecote Health Centre.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Person Specification

Qualifications

• Good standard of general education including English and Maths at GCSE Grade C or equivalent or Functional skills (English and Maths) Level 2
• RSA Stage III Word Processing / Text Processing or equivalent
• ECDL/CLAIT IT qualification or equivalent
• NVQ/ Level 3 Business administration
• Audio typing experience

Experience

• Relevant experience in administration support role including dealing with telephone enquiries in a timely manner
• Experience of dealing with sensitive/distressing issues
• Previous experience of data input
• Experience of using Rio
• Experience of working in a children's service

Skills

• Experience of being able to prioritise workload in order to meet deadlines
• Demonstrate a high level of communication skills, both written and verbal
• Proficient in the use of Microsoft Office packages e.g. Word, Excel etc.
• Evidence of supporting colleagues in an administration environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust