Team Administrator

Lancashire Care NHS Foundation Trust; Blackburn; On-site; GBP 24,000 - 27,000; Full time

Job summary

An NHS health service provider in Blackburn is seeking an Agile Team Administrator for their Urgent Care Service. This full-time, permanent position requires excellent customer service and administrative skills to support effective service functioning. The role involves working with various teams, ensuring efficient communication and organizational support. Ideal candidates will possess knowledge of mental health issues and be proficient in Microsoft Office. The salary ranges from £24,937 to £26,598 annually.

Benefits

Flexible working options

Commitment to diversity and inclusion

Positive work/life balance

Qualifications

• Experience with diary management in a professional setting.
• Ability to work under pressure in sensitive environments.
• Knowledge of mental health network issues.

Responsibilities

• Provide high-quality administrative support.
• Assist inpatient wards and other service teams.
• Organize and prioritize administrative tasks.

Skills

Customer service

Organizational skills

Communication

Microsoft Office

Diary management

Education

NVQ Level 3 in Customer Care or Business Administration

Job description

Job Summary

The Pennine Network is looking for an Agile Team Administrator to join our Urgent Care Service on a full-time, permanent basis. You will have excellent customer service and administrative skills to support the smooth and efficient functioning of the service. As the role is agile the post holder will also be required to provide support to the inpatient wards, Home Treatment Team and Mental Health Liaison Team.

We are inviting applications from individuals with excellent organisation skills and the ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communicate with staff, servicer users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft office packages, be able to live type or willing to train and possess a good telephone manner.

Main duties of the job

The post holder will be organised, professional, committed and will assist in providing a high standard, quality administrative service.

The post holder will have knowledge of relevant customer and administrative procedures applicable to this role. The post holder will need to be a team player with strong communication skills.

About Us

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you'd like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.

Details

• Date posted: 25 November 2025
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £24,937 to £26,598 a year per annum
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 351-PEN1040-JD
• Job locations: Pendleview, Royal Blackburn Hospital, Blackburn, BB2 3HH

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Person Specification

Essential Qualifications

• NVQ Level 3 in Customer Care or Business Administration - or equivalent experience
• Demonstrable commitment to continuous personal development.

Essential Knowledge

• Awareness of issues in the Mental Health Network.
• Knowledge of a range of administrative procedures and practice.

Essential Experience

• Previous experience as a Secretary/Administrator including diary management
• Previous experience of working in a fast moving, confidential, sensitive, pressurised deadline driven environment.

Essential Skills

• Takes a pro‑active approach to tasks.
• Ability to communicate effectively at all levels using e‑mail, telephone or face to face.
• Organising and prioritising of diaries and schedules.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Lancashire & South Cumbria NHS Foundation Trust

Address: Pendleview, Royal Blackburn Hospital, Blackburn, BB2 3HH

Employer's website: https://www.lscft.nhs.uk/