Tactical Operations Analyst

EF Recruitment; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading recruitment agency in the UK is seeking an experienced Tactical Operations Analyst for a 12-month contract. The candidate will support incident management, perform root cause analyses, and provide insights to enhance operational efficiency. This hybrid role offers the chance to work in Central London with flexible working days. Strong analytical skills and familiarity with tools such as Google Workspace, Tableau, Slack, and Salesforce are essential, alongside an understanding of ITIL principles.

Benefits

Global company

Long contract

Free breakfast

Qualifications

• Experience in incident management, investigations, or related analytical role.
• Ability to identify patterns in data and turn insights into actionable recommendations.
• Comfortable using operational tools like Slack, Salesforce, and Jira.

Responsibilities

• Support timely and consistent handling of incidents and investigations.
• Ensure cases are triaged and progressed effectively.
• Perform root cause analysis and identify trends across incidents.
• Provide analytical insights for prioritization of fixes.
• Contribute to process improvements.

Skills

Incident management experience

Strong analytical skills

Proficient in Google Workspace

Familiarity with Tableau

Comfortable using Slack

Experience with Salesforce

Knowledge of Jira

Education

ITIL Foundation preferred

Job description

Our client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking an experienced Tactical Operations Analyst for a 12 month contract. Central London location, hybrid, with 2-3 days a week in the office.

You will help the team maintain a consistent and structured approach to handling investigations and incidents.

Skills

• Experience in incident management, investigations, operations up to Tier 3 level or an analytical role in a service environment.
• Strong analytical skills such as using Google Workspace and Tableau.
• Comfortable using Slack, Salesforce, Jira, and similar operational tools.
• Ability to identify patterns in data and turn insights into actionable recommendations.
• ITIL Foundation preferred.

Responsibilities

• Support timely and consistent handling of incidents, investigations, and related case work.
• Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process.
• Perform root cause analysis and identify trends across incidents and recurring issues.
• Provide analytical insights that help prioritise fixes and improvements.
• Contribute to improvements that resolve issues more quickly.

Benefits

• Global company, long contract
• Hybrid role
• Free breakfast