Systems Analyst

NG Bailey; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading engineering services company in the UK is seeking a Systems Analyst to join their team in Leeds. In this hybrid role, you'll be responsible for the development and support of business systems, managing incidents, changes, and problem processes. Ideal candidates will have experience in the Utilities sector, strong analytical skills, and the ability to communicate complex issues clearly. You'll collaborate with various teams and ensure the effective use of applications and IT solutions.

Benefits

Career development opportunities

Training and ongoing support

Inclusive culture and fair treatment

Qualifications

• Previous experience as a Systems Analyst or similar role.
• Experience within the Utilities sector is ideal.
• Proven track record in administering training and development platforms.

Responsibilities

• Manage incident investigations and resolve application incidents.
• Handle change requests through the full systems life cycle.
• Take ownership of the problem management process.

Skills

Analytical skills

Communication skills

Problem-solving

Negotiation skills

Job description

Systems Analyst

Leeds - Hybrid

Permanent

Summary

We're seeking a Systems Analyst to join our existing team in Leeds. The successful candidate will be responsible for the development, implementation and continual support of business systems where appropriate. You'll get the opportunity to collaborate with other members of the team as necessary in the planning, estimating, supervising and monitoring of implementation activities where required.

Key Deliverables

• Incident Management - Managing the investigation and resolution of application incidents as well as aid and advise business users in the effective use of applications and information technology
• Change Management - Managing change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support
• Problem Management - Where appropriate take ownership of the problem management process to identify root cause of critical incidents. Reconcile issues across support teams to improve Incident Management Process.
• Project Delivery - Provide support to ICT Projects, including Testing and UAT, Training, Operational Handover
• Supplier Management - Raising and managing tickets raised with 3rd party systems
• Disaster Recovery - Carry out testing of business continuity plans and maintain the development and testing of all Disaster Recovery plans within the IT Infrastructure
• Security - Installing Security Patches/Service Packs in a timely manner, in-line with Cyber Essentials as well as ensuring Information Security risks are identified, reported and actions taken to reduce the occurrence and impact of security incidents.

What we're looking for

• Previous experience as a Systems Analyst or similar
• Ideally have worked within the Utilities sector
• Proven experience in administering training, development, and competency platforms, construction management software, or digital form capture technologies would also be advantageous
• Must possess good analytical skills with the ability to interpret information logically.
• Strong communication, presentational and written skills with the ability to describe complex issues simply to colleagues at all levels of seniority.
• Has a systematic and creative minded approach to problem solving whilst working alone and equally as part of a team.
• Able to work under pressure and meet tight deadlines while still producing good quality work.
• Experienced at gathering requirements and has strong negotiating skills.
• Experienced at prioritisation of calls.
• Excels at transferring knowledge through user guides or training.

Next Steps

As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.