Systems Analyst

Chaucer; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance group is looking for a Product Analyst to support the product management function. The role involves delivering product strategies, conducting system analyses, and collaborating with various teams to ensure effective product outcomes. Candidates should have relevant experience in technology roles, particularly in insurance or financial services, along with excellent analytical skills. Offering flexible working arrangements, this position is ideal for someone who thrives in a collaborative environment.

Benefits

Flexible working arrangements

Commitment to diversity

Qualifications

• Experience in a technical analyst position within the insurance or financial services industry.
• Ability to manage priorities and meet deadlines.
• Open and welcoming to change.

Responsibilities

• Deliver the product strategy and long‑term vision for the product portfolio.
• Conduct in‑depth analysis of existing hardware, software, and IT systems to identify areas for improvement.
• Collaborate with engineers, architects, and QA.

Skills

Analytical and problem-solving abilities

Comfortable in collaborative settings

Detail and quality oriented

Customer-focused

Positive can-do attitude

Education

Relevant industry experience in technology roles

Job description

Overview

The role reports to the Product Management Lead and will be responsible for systems analysis within one of four Product Management functions in the Chaucer Technology Group (CTG). This position sits in a team that is part of the evolution of the operating model and is instrumental in modernising the ways of working. The role requires a hands‑on deliverer with a technical and analytical background and a responsibility for delivering the product management vision and roadmaps within the given Product team and supporting the end‑to‑end product lifecycle.

Responsibilities

• Deliver the product strategy and long‑term vision for the product portfolio.
• Conduct in‑depth analysis of existing hardware, software, and IT systems to identify areas for improvement.
• Collaborate with engineers, architects, and QA to build and integrate new systems.
• Develop and present proposals for new or modified systems, including cost‑benefit analyses, budgets, and timelines.
• Monitor and maintain existing systems, troubleshoot technical issues, and ensure optimal efficiency and uptime.
• Provide support and training to users on new or upgraded systems and create detailed user manuals and documentation.
• Identify risks associated with new tools, processes, and ways of working and establish procedures to mitigate those risks.
• Work closely with management and end‑users to define and document system requirements, specifications, and workflows.

Leadership and Strategy

• Demonstrate a high level of self‑awareness through a commitment to continuous personal improvement and learning.
• Show high personal resilience and an ability to adapt to change.
• Think creatively and innovatively.
• Understand how the business works and display knowledge of the external marketplace to drive the business forward.
• Build key relationships and show ownership of targets, focusing on results.
• Deliver the product strategy in alignment with the Business Portfolio’s overall objectives.
• Embrace a culture of product excellence in the Business Portfolio.
• Adopt an agile mindset and adapt to changing circumstances while adhering to quality standards.

Technical Delivery Management

• Ensure work is completed to the highest quality standards.

Technical Oversight

• Provide analytical support to the product team, ensuring the adoption of best practices and the latest technologies.
• Ensure standardisation, simplification, and effectiveness across the application value chain.

Vendor Management

• Monitor and review vendor performance against agreed KPIs and metrics.
• Ensure compliance with industry standards and regulations.

Stakeholder Engagement

• Collaborate with key stakeholders, including management, clients, and partners, to understand their needs and ensure successful product outcomes.

Risk Management

• Identify and mitigate risks associated with product activities.

Performance Monitoring

• Monitor key performance indicators (KPIs) to track the success of product initiatives and continuously seek opportunities to improve efficiency and effectiveness.

Qualifications

• Relevant industry experience in technology roles, with previous experience in a technical analyst position within the insurance or financial services industry.
• Excellent analytical and problem‑solving abilities.
• Comfortable in a highly collaborative setting and with business users.
• Positive can‑do attitude, open and welcoming to change.
• Detail and quality oriented, customer focused, exceptionally keen eye for detail, and highly organised.
• Able to manage priorities and meet deadlines, demonstrating an ability to remain calm under stress and in times of uncertainty.

Benefits

Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our headquarters are in London, and we have international offices to be closer to our clients across the world. Chaucer is committed to diversity, actively values difference and respects people regardless of protected characteristics. We offer flexible working arrangements for all roles and encourage you to outline your needs during the interview process.