Switchboard Operator /Telephonist | Queen Victoria Hospital NHS Foundation Trust

Queen Victoria Hospital NHS Trust; East Grinstead; On-site; GBP 40,000 - 60,000; Part time

Job summary

A specialist NHS hospital is looking for an experienced Day time Switchboard Assistant. The role involves operating the switchboard, handling calls from staff and the public, and assisting patients and visitors. Candidates must demonstrate strong communication skills and flexibility in working shifts. The position is part-time at 6 hrs per week, on a 4-week shift pattern covering both day and night shifts. Applications close on Monday 1 Dec 2025.

Qualifications

• Experience in switchboard operations and customer service.
• Ability to work within a team and flexibly according to shift patterns.
• Strong communication skills, especially while dealing with complex needs.

Responsibilities

• Operating the Trust Switchboard and deliver efficient call handling.
• Assisting patients, staff, and visitors during receptions.
• Responding to emergency situations as required.
• Carrying out administrative tasks related to switchboard operations.

Job description

We are looking for an experienced Day time Switchboard Assistant.

To work as a team member with flexible approach. The operator is responsible for the efficient performance of the switchboard duties. Providing assistance for patients, visitors and staff. This position is for 6 hrs per week on a four week shift pattern. Working 3 weeks Thursday & Friday and 1 week Saturday & Sunday.

Responsibilities

• Operating the Trust Switchboard and providing an efficient and sympathetic approach to calls received from staff, service users and members of the public.
• Often dealing with patients with complex needs and barriers to understanding.
• Carrying out a range of administrative and secretarial tasks associated with the reception and switchboard, e.g. updating mobile phone records, meet and greet staff and visitors, issue keys.
• Arrange transport for staff, patients, visitors and important clinical information, medicines and pathology samples.
• Respond to emergency situations as and when required e.g. respond to fire alarms, intruder alarms, lone worker devices.
• Carry out the full range of reception duties, assisting patients, staff and visitors when necessary.
• Flexible approach to both day and night shift patterns as shifts cover a 24 hour period every day.

About the Hospital

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Please find attached job description for full details

Closing Date

This advert closes on Monday 1 Dec 2025