Switchboard Operator

Gloucestershire Managed Services; Gloucester; On-site; GBP 22,000 - 26,000; Full time

Job summary

A regional healthcare service provider in Gloucester is seeking a Communication Services Operator to manage emergency communication systems and support operational needs. Responsibilities include operating switchboard consoles, monitoring alarms, and general administrative duties. Ideal candidates must possess basic IT skills, experience in switchboard operations, and a flexible attitude towards varied shift patterns, including weekends and holidays.

Qualifications

• Candidates must possess basic IT skills and a good telephone manner.
• Experience in a pressured telephone or switchboard environment is required.
• Strong organizational skills and a flexible attitude to working are essential.

Responsibilities

• Operate the Mitel switchboard consoles efficiently and courteously.
• Manage the EMERGENCY SERVICE operations when necessary.
• Monitor alarm panels and complete logs and reports.
• Handle administrative duties like emails and report writing.
• Coordinate with external parties for patient and staff transportation.

Skills

Basic IT skills

Good clear spoken telephone manner

Flexible attitude to working

Good organisation skills

Education

English and Maths

Job description

To operate the central communication service & associated systems. To ensure a 24 hour service is provided in a courteous & friendly manner & is responsive to the need of GMS, the Trust & their users.

Full Time (37.5 hours) - 700am-1500pm, 900am-1700pm, 1400pm-2200pm & 2200pm-0700am*

* This is subject to change as due to staff sickness or vacancies.

Candidates must be flexible and able to commit to a varied shift pattern.

This can include weekends, unsocial hours and public holidays including Christmas.

Please note this job will attract GMS Terms and Conditions of Service (TCS)

Please see attached TCS for reference

Main duties of the job

To operate the Mitel switchboard consoles with an efficient, courteous & friendly manner whilst answering calls professionally within an agreed timescale.

To operate the 2222 EMERGENCY SERVICE, ensuring the correct emergency team code is used in an immediate response to fires, security alerts & both medical & psychiatric emergencies relating to one of the three hospitals covered.

To monitor several alarm panels & systems highlighting medical gasses, pathology alarms, intruder alarms, ward alarms, fire alarms & all pinpoint alarms. Ensuring appropriate emergency teams are contacted as necessary & all logs and reports to be completed.

The efficient operation of the Paging system for both emergencies & non-emergencies alike, the programming & deprogramming of bleeps for individuals whilst keeping an up to-date inventory of where bleeps are.

To liaise with various departments & use the intranet to ensure that when producing the On-Call sheets the correct member of staff is contacted when required.

About us

Gloucestershire Managed Services (GMS) delivers trusted operational support services to the NHS and healthcare organisations. Our mission is to deliver excellence in service delivery while prioritising safety, innovation, and teamwork. Our core values- Excellence, Integrity, Listening, and Inclusivity-create a thriving culture that values people and their contributions. Join us to make a tangible difference to patient care and help build a safer, better future for healthcare facilities.

Job responsibilities

To operate the 2222 EMERGENCY SERVICE, ensuring the correct emergency team code is used in an immediate response to fires, security alerts & both medical & psychiatric emergencies relating to one of the three hospitals covered.

The efficient operation of the Paging system for both emergencies & non-emergencies alike, the programming & deprogramming of bleeps for individuals whilst keeping an up to-date inventory of where bleeps are.

General administrative duties including, photocopying, emails, organising mail, key handling, report writing & maintaining accurate logs.

Working with outside companies and hospitals to arrange the collection and transportation of patients, staff, medication & samples.

To complete mandatory training & E-Learning in order to keep up to date with the requirements of the trust.

To correctly log the location & problems reported by staff members within the trust in order to let the estates & engineering teams attend jobs in a timely manner.

Working with the security team to produce an audit detailing overnight visitors to the hospital.

0300422 6362/ 6369

Person Specification

Qualifications

• Basic IT skills
• Good clear spoken telephone manner
• English and Maths

Experience

• Telephone/ switchboard
• Working at times in a pressured environment

Knowledge/ Skills

• Flexible attitude to working
• Professional office environment or similar
• Good organisation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.