Swiss German Customer Service Representative

Origin Recruitment Ltd; Leeds; Hybrid; GBP 28,000; Full time

Job summary

A leading recruitment agency is seeking a Swiss German Customer Service Representative for a hybrid role based in the UK. The position involves handling inbound and outbound calls, managing email queries, and providing top-quality service to customers. Ideal candidates will be fluent in German and possess strong communication skills. Benefits include a pension scheme, discount programs, and gym memberships. This position offers a full-time schedule with specific shifts during the week and on Saturdays.

Benefits

Contributory pension scheme of up to 6%

Opportunity to buy & sell holiday

Gym membership discounts

Contributory hospital and health cash plan

Cycle2Work scheme

Eye care vouchers

Free monthly nutritional and personal care products

Life assurance

Discounts at leading brands and retailers

Qualifications

• Previous experience in a similar role is preferred but not essential.
• Self-motivated with a ‘can do’ attitude.
• Passion to deliver the highest quality service.

Responsibilities

• Answering calls from existing and new customers.
• Managing email queries related to the business.
• Taking orders and bookings via calls.

Skills

Customer service experience

Fluent German speaker

Attention to detail

Computer literacy

Strong communication skills

Job description

Overview

Swiss German Customer Service Representative - (Hybrid, mostly remote)

Location

Cambridge (Remote and 1 x per month in the Office)

Salary

£27,350 per year

Client Profile

Origin Multilingual is proud to announce, we are searching for a Swiss German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time basis.

Key Purpose

The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.

Key Responsibilities

• Answering calls from existing and new customers
• Proactively dealing with all queries relating to the business
• Taking orders and bookings via external and internal calls
• Managing email queries
• A professional approach with the ability to build rapport with each customer
• Demonstrating extensive knowledge on all product ranges
• Facilitating calls from B2B and B2C

Personal Specification

• Previous experience in a similar role (preferred but not essential)
• Customer service experience (preferred but not essential)
• Self-motivated, with a ‘can do’ attitude
• Attention to detail with high level of communication skills is essential
• German Fluent speaker
• Computer literacy
• A passion to deliver the highest quality for our client’s customers

Shift pattern

• E Shift + Saturday (37.5 hours per week) :
• Monday, Tuesday, Wednesday, Friday, Saturday (11 : 45 – 20 : 00)

Additional benefits

• Contributory pension scheme of up to 6%
• Opportunity to buy & sell holiday
• Gym membership discounts
• Contributory hospital and health cash plan
• Cycle2Work scheme
• Eye care vouchers
• Free monthly nutritional and personal care products
• Life assurance
• Discounts at leading brands and retailers