Surveying Services Coordinator

Housing Solutions; Maidenhead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local housing association in Maidenhead is seeking a proactive Surveying Services Coordinator. This role involves managing customer enquiries and overseeing a portfolio of projects with budgets of up to £1 million. The ideal candidate will have strong organisational skills and experience in social housing or property management and will be responsible for coordinating disrepair claims and leading energy efficiency programmes.

Benefits

Employee benefits package

Community involvement opportunities

Equal opportunities employer

Qualifications

• Experience managing your own workload with minimal supervision.
• Able to handle sensitive personal information.
• Experience in social housing or property management is ideal.

Responsibilities

• Coordinate responses to disrepair claims.
• Lead fencing replacement projects.
• Support financial oversight of heating source budgets.

Skills

Confident communication

Organisational skills

Budget monitoring knowledge

Customer-focused approach

Education

Degree-level education (preferred)

Job description

Overview

We’re looking for a proactive and organised Surveying Services Coordinator to join our Asset Management team. You’ll be the first point of contact for customers, colleagues, and external partners regarding surveying services. You’ll provide essential administrative and systems support while directly managing a portfolio of projects and budgets.

Responsibilities

• Coordinate responses to disrepair claims and manage relationships with Local Authorities for grant-funded adaptations.
• Lead fencing replacement projects with an annual budget of approximately £200,000.
• Support the financial and administrative oversight of heating source budgets ranging from £500,000 to £1 million.
• Assist in delivering energy efficiency programmes funded through the Social Housing Fund Warm Homes initiative.
• Handle resident requests for home alterations, respond to complaints and ad hoc information requests, and allocate customer enquiries across the team while monitoring workloads.
• Carry out administrative duties including raising works orders, processing invoices, managing purchase orders, and supporting new starters with training and induction.
• Provide cover for the Asset Case Administrator and contribute to the organisation’s response to damp and mould issues.

About You

• You’ll be a confident communicator and natural organiser, able to manage multiple priorities and build strong relationships across teams and with external stakeholders.
• You’ll have experience managing your own workload with minimal supervision, handling sensitive personal information, and communicating effectively across different mediums. A calm and customer-focused approach is essential, especially when dealing with complaints.
• You should be comfortable extracting and interpreting data, writing reports and letters, and using both generic and specialist software.
• A collaborative mindset and commitment to organisational goals will help you thrive in this role.
• Ideally, you’ll bring experience in social housing or property management, along with knowledge of budget monitoring, complaint investigation, and legal principles related to property, landlord and tenant law, contract law, and health and safety. A degree-level education would be advantageous, though not essential.

Additional Information

If you’re ready to take on a role that blends operational coordination, stakeholder engagement, and meaningful project work—this could be the perfect next step in your career.

The successful applicant will require a basic Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions.

About Us

Housing Solutions is a not-for-profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our residents proud of where they live and our colleagues proud of where they work. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of ownership, innovation, teamwork and inclusion.

Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England. We are rooted in the local community and offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.

Why Choose Us

We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.

At Housing Solutions, we are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace. We’d love to hear from candidates from all backgrounds and experiences. Housing Solutions are proud to be a Disability Confident Employer, under the Governments Disability Confident Scheme. As part of this commitment, we ensure disabled candidates who meet the essential criteria for the role are invited to interview.

How to Apply

To apply for this vacancy please visit the Jobs & Careers page of our website www.housingsolutions.co.uk. The closing date is 13 October 2025. Interviews will be held on 27 October 2025.

We reserve the right to shortlist and arrange interviews for potentially suitable candidates ahead of the scheduled close date, therefore we look forward to your application as soon as you are ready.

We will not be accepting applications through recruitment agencies for this position. Internal applications are welcome from employees who have passed their probation period, are not currently being standard set for absence or performance or on a disciplinary warning (unless able to demonstrate significant improvement over the last six months).

For internal applications please apply through the intranet, under the HR section - internal vacancies.

Employee Benefits

Housing Solutions offer a wide range of benefits for our employees. For further details on our benefits please view the attached Benefits Package Overview, or visit our website for additional information: https://www.housingsolutions.co.uk/job-and-careers/company-benefits/