Supporter Care Fundraiser

HARRIS HILL; Oxford; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A charity organization in Oxford is seeking a Supporter Care Fundraiser to enhance donor engagement and ensure effective communication. You will manage donor relations, assist in fundraising campaigns, and maintain records. Ideal candidates will have experience in supporter care and a passion for helping others. The role offers a salary range of £28,000 to £32,000 and involves flexible work arrangements with some office presence in Oxford.

Qualifications

• Experience in supporter care, donor relations, or customer service.
• Excellent written and verbal communication skills.
• Friendly and empathetic approach to supporter interactions.

Responsibilities

• Deliver outstanding care to donors and volunteers.
• Manage donations using the CRM system.
• Develop strategies to grow supporter engagement.

Skills

Supporter care

Excellent communication skills

Attention to detail

CRM system usage

Empathy

Tools

Microsoft Dynamics

Job description

Overview

Are you passionate about building meaningful relationships and delivering exceptional supporter experiences? Do you want your work to make a lasting difference to people navigating real challenges in their everyday lives?

We’re looking for a Supporter Care Fundraiser who will be at the heart of a committed fundraising team, supporting individuals and communities who give their time, money and energy to help others. This role will be instrumental in ensuring supporters feel appreciated, informed and inspired to continue their journey with the charity.

You’ll provide high quality, personalised stewardship to donors and volunteers, helping to grow engagement and drive long term impact. You’ll also support the development of fundraising campaigns, events and community led initiatives, as the charity work towards an ambitious target over the next five years.

As a Supporter Care Fundraiser, you will:

• Deliver outstanding care to donors and volunteers through timely, personalised communications that build trust and loyalty.
• Accurately manage donations using the CRM system, ensuring prompt and appropriate acknowledgements.
• Develop and implement strategies to retain and grow supporter engagement, from tailored thank you messages to impact updates.
• Assist in the development and delivery of fundraising campaigns by supporting with resources, communications, and logistical coordination.
• Help coordinate supporter events (virtual and in person), including shows and community gatherings, to celebrate and connect with supporters.
• Maintain accurate supporter records and analyse engagement trends to improve supporter experience.
• Work closely with fundraising, volunteer, marketing, service delivery, and finance teams to ensure aligned supporter care across the organisation.
• Ensure all fundraising and data handling activities comply with relevant regulations and ethical standards.

To be successful, you must have experience:

• Experience in supporter care, donor relations, or customer service — ideally in the nonprofit sector
• Excellent communication skills, both written and verbal
• A friendly, empathetic, and professional approach to supporter interactions
• High attention to detail in processing, communications, and record keeping
• Ability to multitask and prioritise in a dynamic environment
• Comfortable using CRM systems and digital fundraising platforms (preferably Microsoft Dynamics)
• Knowledge of GDPR and best practices in ethical fundraising
• A proactive, collaborative mindset and a genuine desire to help others

Salary: £28,000-£32,000

Location: Flexible location with 2 days in Oxford office

Contract: Permanent

Closing date: on rolling basis

Interview: TBC

Recruitment process: Cv and Supporting Statement to [e-mail]

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.