Supported Living Housing Assistant

DRAGFLOW; East Midlands; On-site; GBP 24,000 - 29,000; Full time

Job summary

A community support organization based in East Midlands is seeking a motivated individual to join their supported living team in Derby. This role involves providing intensive housing management and tenancy support services, ensuring residents maintain their independence while promoting their health and happiness. The ideal candidate will have experience in supporting vulnerable populations and possess excellent problem-solving skills. The organization offers competitive pay and a comprehensive wellness benefits package including life assurance, health plans, and family-friendly leave policies.

Benefits

Life assurance of four times your salary

Health cash plan

Confidential counselling and support phoneline

Birthday day off with a £20 voucher

Enhanced family friendly benefits

Additional days of leave for wellbeing and personal development

Qualifications

• Experience in housing management.
• Demonstrable skills in providing tenancy support.
• Flexibility in working hours.

Responsibilities

• Provide intensive housing management and tenancy support.
• Conduct assessments to support residents' health and safety.
• Assist in processing housing applications.

Skills

Experience in supporting older and disabled people

Calm and compassionate nature

Problem solving skills

Job description

Are you looking to work for an organisation with a real purpose, one where there is no limit to fresh ideas and discovering what’s next? Join us at the Retail Trust. As the industry’s charity, our cause is to create hope and health and happiness for everyone in retail. Yes, that’s right, everyone. That’s more than three million retail colleagues and their families. And you can help to achieve that mission.

We’re on a journey of transformation, building on what our founders developed nearly 200 years ago and are moving at an astronomical pace. We’re looking for individuals who possess high energy and passion, who are all‑in, collaborative and forward‑thinking. The opportunity for personal and professional growth is momentous.

If you are interested in working for a dynamic organisation that has been voted as one of The Sunday Times Best Places To Work for two years in a row, we want to hear from you!

Position

£24,479.00 per annum (£13.45 per hour). 35 hours per week, rota schedule across 7 days. Leyland’s Estate, Derby.

We are looking for a motivated individual to join our established supported living team based at Eborn House in North Derby. Your day will be spent working on site providing intensive housing management and tenancy support services to our residents, enabling residents to maintain maximum independence.

You will undertake a keyworker role and provide both planned and responsive visits to residents. You will undertake assessments to support residents health, safety and welfare needs. You will work as part of a close‑knit team to resolve issues and provide practical support to residents so they can manage money and apply for benefits, liaise with Adult Social Care and Health professionals amongst others to ensure good safeguarding of residents.

You will adopt solution‑focused approaches to problem solving and work dynamically with residents to an agreed action plan, addressing their housing support needs. You will assist the Senior Housing Assistant to process housing applications and match prospective residents to properties and promote efficient void turn around.

Your focus will be to ensure residents’ homes are safe places that give them hope for their future, promote positive health in an environment they can enjoy and create happiness living in.

Requirements

We are looking for an individual with experience or demonstrable skills to support older and disabled people in a housing setting and will have a calm and compassionate nature, possessing a firm but fair approach where needed.

We ask that you are flexible as this role works on a rota basis predominantly 9am to 5pm Monday to Sunday. You will also cover the out of hours On Call service and respond to emergency calls as part of a 1 week in 6 rota, for which additional remuneration is made.

Other Information

• Access to a work tablet
• Free onsite parking
• Induction programme plus work based training
• A pension scheme of up to 9% employer contributions.
• Market‑leading wellbeing and perks package which includes:
  • Life assurance of four times your salary.
  • A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental and medical.
  • Access to a confidential free counselling and support phoneline.
  • The day off to celebrate your birthday including a £20 voucher to spend.
  • Enhanced family friendly benefits including up to ten days compassionate leave per year, three months full maternity pay, and two weeks full paternity pay.
  • Additional days of leave for wellbeing, volunteering and personal development.

If you are interested in working for a dynamic organisation that transforms lives for good, we want to hear from you.