Supported Housing Officer

Elim Housing Association; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A housing support organization in the UK is seeking a Supported Housing Officer to assess residents' needs and provide tailored support services. The ideal candidate will have excellent communication skills and empathy for the challenges faced by vulnerable parents. With benefits including 25 days holiday and career development opportunities, this role offers the chance to make a significant impact in the community while working within an inclusive and supportive environment.

Benefits

25 days annual holiday rising to 30 days

Paid day off for your birthday

Access to training and career development

Company pension

Life Assurance

Health cash plan

Free onsite car parking

Ability to work from home on occasion

Qualifications

• Excellent communication skills to tailor information to individual needs.
• Experience working with statutory agencies to improve service outcomes.
• Empathy for vulnerable parents experiencing homelessness.
• Strong record-keeping using standard software.

Responsibilities

• Assess support needs and risks of residents.
• Collaborate with external agencies for service delivery.
• Deliver personalized support services for improved outcomes.
• Manage housing services and safeguarding effectively.
• Utilize IT for frontline service delivery and reporting.

Skills

Excellent communication skills

Ability to work in partnership with multiple agencies

Empathy with the causes of homelessness

Ability to maintain accurate records

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire. We are looking for a Supported Housing Officer to join our team.

‘Although it might be a challenging role at times, it is so rewarding and a privilege to be part of people’s life’s journey. If you’d like to make a difference in your career and other’s people lives, this role is for you. Elim is a supportive organisation with a great sense of community and fairness. I have felt so encouraged and supported since the minute I started.’

Elim Colleague

Phoenix Place is a low level, level 4 service within pathway 3 – Womens pathway. We house a total of 55 residents (30 single women and 25 mothers and babies). We provide housing related support that focuses on preparing individuals to live and contribute out in the community.

What you will be doing:

• Assess the support needs and risks of residents in line with organisational support delivery and risk management procedures.
• Work in partnership with external agencies to facilitate the effective delivery of services to clients that promotes growth and their development.
• Effectively deliver personalised support services to all clients to help improve outcomes including financial resilience, welfare benefit and budgeting advice to ensure income is maximised for preparation of when moving on to independent living.
• Keep customers first and effectively deliver all aspects of housing management services such as rent and service charge monitoring and safeguarding.
• Use IT effectively to ensure the delivery of frontline services and effective reporting of KPI outcomes.

What you will need to be successful:

• Excellent communication skills, with the ability to communicate at all levels both orally and in writing, tailoring to individual need when required.
• Ability to work in partnership with multiple agencies, including statutory agencies to improve outcomes for those receiving our services.
• Empathy with the causes of homelessness for vulnerable parents and the barriers they face.
• Ability to identify and raise the aspirations of those receiving our services, encouraging education, training, and employment.
• Ability to maintain accurate and up to date records by using common Microsoft Office packages, Excel, Word, Outlook and other systems and software.

Elim recognises our highly skilled and dedicated colleagues are our greatest asset in achieving our vision. Elim colleagues benefit from:

• 25 days annual holiday rising to 30 days.
• Paid day off for your birthday each year.
• Access to training and career development through Elim Skills Academy
• Company pension.
• Life Assurance.
• Health cash plan, which includes discounts to a wide range of shops and services.
• Free onsite car parking.
• Ability to work from home on occasion to complete training and admin.

For full details of Elim’s benefits, culture and values please visit our website where you will also find colleague stories, sharing what it’s like working for us.

How to apply

For more details on the role and to apply please visit our website. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR on 01454 411172 option 6.

We will be reviewing applications as they are received and interviewing those who meet the role requirements. The advert will close as soon as a successful candidate is appointed.

We are proud to be an inclusive and values driven organisation that celebrates the diversity of our colleagues. We see the importance of creating an inclusive workforce that reflects our diverse customer base and so welcome applications from underrepresented groups.