Support Services Team Leader

NHS Property Services Ltd; Batley; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A healthcare property services provider in Batley seeks a Support Services Team Leader to supervise Frontline FM colleagues. The role involves managing rotas, recruitment, and liaising with customers. Ideal candidates will have experience in Facilities Management, strong customer service skills, and a Level 3 certification in Cleaning and Support Services. Offering 27 days of holiday plus pension benefits.

Benefits

27 days holiday

Group personal pension plan

Training and development opportunities

Qualifications

• Experience in managing or supervising a team.
• Demonstrable experience in Facilities Management.
• Full clean driving license required.

Responsibilities

• Complete reports and timesheet verification.
• Undertake rostering and cover staff absences.
• Liaise with customers and coordinate responses.

Skills

Supervision of colleagues

Strong customer service

Administrative skills

Health and Safety knowledge

Education

City and Guilds Level 3 in Cleaning and Support Services

NVQ Level 2 or equivalent

Job description

Overview

As a Support Services Team Leader, you will supervise and support a team of Frontline FM colleagues within a dedicated patch of properties. The role involves completing rotas and ensuring that administrative duties are carried out. You may also be involved in recruiting Frontline Colleagues, as well as liaising with customers, tenants, and contractors. You will plan and allocate work, check that duties are carried out to the required standard, and manage your own time, splitting your time between properties within your patch and working from home. You will be on hand to support colleagues and customers where required. This is a varied role that requires experience in supervising colleagues, ideally within a Facilities Management setting.

Responsibilities

• Complete reports or paperwork associated with the role, including timesheets verification, absence records, annual leave information, stock order forms, and Health & Safety audits.
• Undertake rostering of staff and ensure all absences are appropriately covered.
• Responsible for recruitment of staff, undertake their appraisal, and monitor personal development. Conduct one-to-ones and appraisals.
• Recruit, induct and, where appropriate, train new employees or less experienced staff in accordance with training requirements.
• Manage a delegated budget.
• Undertake planned and reactive ad hoc surveys/audits as necessary to manage business performance.
• Liaise with customers, tenants, contractors, and service users to understand day-to-day service pressures and coordinate any required response, providing professional advice and information where appropriate.
• Creating and managing purchase orders and timesheets.

Benefits and Requirements

• 27 days holiday not including bank holidays.
• Access to group personal pension plan including SMART contributions (company contribution up to 6%).
• Training and development opportunities and NHS discounts.
• Full clean driving license required and a DBS check.

Qualifications

• City and Guilds Level 3 in Cleaning and Support Services or equivalent demonstrable experience.
• Working knowledge of Health and Safety requirements.
• Experience of managing or supervising a team.
• Strong customer service and administrative skills.
• Educated to NVQ Level 2 or equivalent knowledge or experience.

About Us

We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration with 7,000 customers ranging from Integrated Care Systems and health providers to charities and more. Our culture and values seek to place NHS colleagues and their patients at the heart of everything we do. We celebrate diversity and are working to create an inclusive environment where people love to work and can fulfil their potential.