Support Services Manager – The Marylebone Project London (*Female)

Church Army; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A charitable organization is seeking a Support Services Manager in London. This role involves overseeing a team responsible for providing high-quality support to women with complex needs. The ideal candidate will have experience in managing services during periods of change and a strong understanding of trauma-informed care. This position plays a crucial role in delivering stability and support to vulnerable women in crisis.

Qualifications

• Experience managing services through change.
• Ability to provide stability in a fast-paced environment.
• Knowledge of trauma-informed care.

Responsibilities

• Oversee the Support Services team and a Night Worker.
• Act as the Designated Safeguarding Lead.
• Lead the team in providing holistic support to women.

Job description

Support Services Manager – The Marylebone Project London (*Female), London

Client: Church Army

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 2d7e02697d99

Job Views: 6

Posted: 25.08.2025

Expiry Date: 09.10.2025

Job Description:

Overview of Role:

The Marylebone Project provides a life-changing service for homeless women and is the largest and longest-running centre of its kind in London and the UK, with over 90 years of experience supporting vulnerable homeless women in crisis. It is a registered social landlord established through a partnership between Church Army and the Portman House Trust.

The Support Services Manager is a key member of the project’s management team, responsible for overseeing the Support Services team and one Night Worker, as well as acting as the Designated Safeguarding Lead. The service includes 25 commissioned complex needs bed spaces for women, 5 Health Beds, and 5 NRPF bed spaces. The service is undergoing significant change, and we seek someone experienced in managing services through change, capable of providing stability and able to hit the ground running.

The aim of the service is to deliver high-quality support to women with complex needs within a Psychologically Informed Environment. Working collaboratively with various partner services, you will lead the team in providing a holistic, trauma-informed approach that addresses the diverse needs of our residents.